Helly Hansen is looking for a Customer Operations Representative Nordics

As a Customer Operations Representative in the Nordic team, you will play an important
role in supporting our wholesale and B2B customers across the region. You will work closely
with Sales, Finance, Logistics and other internal teams to ensure smooth order handling,
clear communication and reliable customer follow-up from order entry through delivery and
aftersales. In this position, you will contribute to one of Norway’s most internationally known and
recognised consumer brands by helping customers and internal teams succeed in daily
operations. As part of our professional, multinational team, you will handle a variety of tasks
for Nordic wholesale and B2B customers. You will contribute to order book management, delivery coordination and aftersales
processes. You will work closely with the Nordic Sales teams to offer the best possible
service to our customers across all business units – Sports, Workwear and Musto.

KEY RESPONSIBILITIES

Service Excellence

• Customer service: Provide first-class, customer-oriented advice and service to Helly
  Hansen wholesale and B2B customers across the Nordic market. Assist with product
  deliveries, prices, discounts, aftersales checks, campaigns and other service-related
  questions.
• Team: Develop and maintain effective working relationships with colleagues across
  the business to support a one-team approach, strong service standards and shared
  business objectives.
• Internal collaboration: Provide practical assistance to colleagues across the wider
  Helly Hansen organisation.
• Cross-functional collaboration: Work with local Sales, Finance, Logistics and other
  teams across the company to exchange information, align decisions and secure the
  best possible solutions for our customers.

OPERATIONS

Order Book Management

• Support and follow up on order entry.
• Check terms and discounts according to seasonal deadlines.
• Monitor product availability and possible delays.
• Communicate with customers and Sales teams regarding changes that may affect
  orders.
• Ensure orders are released on time to meet customer needs.
• Reconciliation of returns, chargebacks, reclamations and exceptions.
• Contribute to the monthly forecast process and actively follow up on shipping
  targets.

SKILLS / PERSONAL QUALITIES

This role is a good fit for someone who enjoys customer dialogue, order follow-up and
internal coordination. You should like working in a structured way, solving practical issues
and contributing to a team that works across the Nordic market. We are especially
interested in candidates who enjoy working across different Nordic markets and languages.
In this role, you will provide excellent service, contribute positively to the team and perform
well in daily operational tasks.

Service:

• Passionate about brands and products
• Excellent written and verbal communication skills
• Patience and empathy
• Tenacity and a thorough approach

Team:

• Team player
• Positive and helpful attitude
• Takes initiative and follows through

Operations:

• System-oriented
• Structured and detail-oriented
• Efficiency-focused

EXPERIENCES / QUALIFICATIONS

• Experience in a customer service environment is an advantage.
• Ability to understand customer needs and turn complaints into positive customer
  experiences.
• Comfortable working with digital tools; experience with ERP systems, especially SAP,
  and good Excel skills are a strong advantage.
• Fluency in English and at least one Nordic language — Norwegian, Swedish, Danish
  or Finnish — is required. Fluency in more than one Nordic language is a strong
  advantage.

WE OFFER

We offer a dynamic, international working environment, an inclusive and helpful team, a
culture where people are trusted to take responsibility and contribute, a great office
location with newly renovated facilities in central Oslo, and thorough support and training.

START
Preferred start date: As soon as possible.

This position is a full-time employment at our Oslo Headquarters.

Any questions can be directed to khorsle@hellyhansen.com

Application (CV and cover letter) is ONLY accepted in the portal (due to personal data protection rules) and not later than 7 September 2026.