Are you seeking a role with strong opportunities for professional growth and development?

You will guide customers in fully understanding and leveraging our product's capabilities. Leading the onboarding process, you’ll ensure they unlock the full value of every feature. Additionally, you will play a key role in driving adoption and maximizing usage of new features as they are introduced. This role involves extensive customer interaction and close collaboration with our Product, Tech, Sales, and Customer Success teams to deliver a seamless experience from day one. 

Responsibilities

Technical Onboarding Management

• Lead a structured onboarding process to ensure smooth customer setup and product familiarity.

• Educate customers on product features, best practices, and configurations tailored to their needs.

Customer Support & Troubleshooting

• Provide responsive support to customers, addressing inquiries, resolving issues, and escalating technical problems as needed.

• Serve as the primary contact for support, ensuring fast, high-quality assistance.

Cross-Functional Collaboration

• Work closely with Product and Tech teams to relay customer feedback and drive improvements.

• Collaborate with Sales and Customer Success to deliver a seamless customer experience.

Customer Success Initiatives

• Engage with customers proactively to help them maximize product use, providing insights and recommendations.

• Identify opportunities to expand accounts by introducing new features or add-ons.

Administrative Support

• Maintain accurate customer records, onboarding progress, and support documentation.

• Report on onboarding metrics, customer satisfaction, and support trends to guide improvements.

Qualifications

Technical Curiosity

• Eager to learn new technologies and comfortable with troubleshooting; knowledge of APIs is a plus.

Strong Communication Skills

• Excellent written and verbal communication skills, with the ability to simplify complex concepts.

• Fluent in English; additional languages are a plus, particularly Scandinavian or other European languages

Problem-Solving Mindset

• Proactive, creative, and solution-oriented approach to challenges.

Organizational Skills

• Strong multitasking and organizational skills, with attention to detail.

• Familiarity with tools like HubSpot is helpful for managing customer interactions.

Team Collaboration

• Comfortable working cross-functionally with Product, Tech, Sales, and Customer Success teams.

• Actively shares feedback to enhance the customer experience in a fast-paced environment.

Who you are

We believe you have a higher education, preferably within business or tech. We think you have recently finished your education and are now looking for a company where you can learn, grow and thrive.

What to expect from us

We care deeply about creating a space where you can make a real impact. We are a passionate team, guided by our values: We Share, We Care, We Move.

About Spense:

Spense is a leading provider of digital payment management platform to the automotive industry. At Spense, we empower large dealerships with innovative payment solutions designed to streamline transactions and enhance customer experience. Our platform offers a seamless, secure way for merchants to handle payments, boosting efficiency and customer satisfaction. We are committed to delivering cutting-edge technology and personalized support to help our clients grow and thrive in an increasingly digital world. i

We are already trusted by 300+ business customers across six markets. With strong growth and high demand outside the Nordics, we are actively expanding into new markets.