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About the role

Marketer.com is scaling fast, and we’re looking for a Customer Success Manager (CSM) to join our growing Customer Success team.

As a CSM at Marketer.com, you will own and manage a portfolio of e-commerce stores within the Shopify ecosystem. Your mission is to ensure customers achieve strong results from our AI-powered marketing solution - driving retention, upsell, and long-term partnerships.

You’ll work closely with customers, helping them understand performance marketing and fully adopt our platform. Internally, you’ll collaborate with our design, sales and product teams to improve both customer outcomes and our solution.

This is a hands-on, commercial role for someone who thrives at the intersection of customer relationships and performance marketing.

Key responsibilities

• Own and manage a portfolio of e-commerce customers, acting as their primary point of contact

• Lead customer onboarding and ensure a smooth transition from setup to value realization

• Conduct regular check-ins, performance reviews, and strategic discussions focused on ROI and growth

• Drive renewals and upsells by identifying opportunities to increase customer value

• Proactively reduce churn by anticipating risks and addressing challenges early

• Act as the voice of the customer, collecting and sharing insights with product and internal teams

• Collaborate closely with our design team to ensure strong campaign execution

• Handle customer requests and issues efficiently via email, chat, and meetings

• Maintain clear documentation, reporting, and internal information flow

What we’re looking for

We believe most of these should describe you and your experience:

• Customer-oriented, with a strong ability to understand customer needs

• Commercial mindset with an interest in growth, upsells, and value creation

• Comfortable managing many customers at once

• Strong communication skills and confidence working with decision-makers

• Self-driven, responsible, and comfortable taking ownership

• Thrives in a fast-paced environment with evolving priorities

• Experience with performance marketing - Shopify ecosystem, Meta Ads, Google Ads.

What we offer

• A key role in a fast-growing SaaS company with global ambitions

• Professional development, ownership, and real influence

• A collaborative, ambitious, and inclusive work environment

• Competitive compensation and benefits package

• Comprehensive health insurance

• Attractive modern office at Tjuvholmen, Oslo (with gym and canteen)

• MacBook and the tools you need to do great work

• Social events and team-building activities

• Potential opportunity to travel and work from our San Francisco office

About Marketer.com

Marketer.com is a leading marketing and sales intelligence solution that empowers e-commerce brands - primarily within the Shopify ecosystem - to optimize marketing spend through AI-driven insights and automation.

With over 1 million ads automated, 5x ROAS, and up to 13.5x marketing ROI, Marketer.com removes the need for internal marketing teams or external agencies by delivering one-click simplicity powered by AI.

Our commercial focus is on the US market, with rapid growth across Canada, the UK, Australia, and the Nordics. As part of the Vergence Group, we benefit from over a decade of expertise across MarTech, real estate, health tech, recruitment, and advanced visualization.

About the Vergence Group

Vergence is a new model for building companies. We are a co-company builder for the modern era – not a fund, not an incubator, not an advisor. We don’t just deploy capital – we do the work.

We build, operate, and scale companies side by side with founders and investors. Our core belief is that AI has erased the traditional limits on how fast – and how far – companies can grow. What used to take years now happens in months, soon in weeks. However, while speed may not compromise quality, it doesn’t simplify success. Building large and sustainable businesses has never been harder: product, strategy, brand, design, marketing, recruiting, culture, funding – every discipline is high-stakes, and unforgiving when done poorly.

We operate through a focused portfolio of high-growth ventures in e-commerce, real estate, healthtech, recruitment, and advanced visualization. This includes companies like Marketer.com, Plot.ai, Staffer.ai, and Marketer Real Estate Technologies. We serve thousands of clients all over the world, from small SMBs in California, to large real estate developers like Skanska, Selvaag and OBOS, and agencies like DNB Eiendom, Sotheby’s, ERA and C21. 

We have launched 10 ventures so far. Several are already profitable, and 9/10 are either growing fast or executing on highly ambitious roadmaps. In total, we have sold products for more than NOK 1 billion, and currently with 70% of new revenue coming from the US market. Vergence is backed by several solid and long-term investors like Idékapital, MP Pensjon, Altitude Capital, Kvantia and the founder of Adyen.