B2C Workshop Supervisor

The Workshop Supervisor plays a vital role in keeping our operation running at its best. This position ensures that our team works safely, efficiently, and to a high standard, directly influencing productivity, customer satisfaction, and financial performance.

As the key link between the workshop floor and management, the Workshop Supervisor drives teamwork, maintains operational discipline, and helps the business achieve its goals every day.

Are you a hands‑on leader who thrives in a fast‑paced workshop environment? Do you know how to drive productivity, maintain high safety standards, and support strong financial results? We’re looking for a Workshop Supervisor who can take ownership, lead from the front, and help our team deliver exceptional outcomes every day.

About the Role

As our Workshop Supervisor for B2C, you’ll play a key role in ensuring the workshop runs smoothly, safely, and efficiently. You’ll manage technicians in your team, coordinate workflow, support financial targets, and uphold our commitment to outstanding service and EHS performance in accordance with EHS guidelines.

What You’ll Be Doing

• Leading daily workshop operations to ensure efficient job flow and minimal downtime, with high efficiency.

• Allocating work to technicians based on skills, priorities, and deadlines

• Driving productivity and labour efficiency to meet performance targets

• Supporting financial performance through accurate job posting, time tracking, and cost control

• Maintaining EHS compliance and promoting a strong safety culture

• Coaching and developing the team to build technical capability, ownership, and accountability across all workshop roles. This includes providing regular feedback, supporting skills development, conducting performance conversations, and ensuring each team member understands their responsibilities and expected standards. Full personnel responsibility including performance management, training oversight, and supporting recruitment and onboarding.

• Ensuring all KPI’s are met

• Managing workshop tools, equipment, and inventory to reduce downtime and maintain readiness
  

What We’re Looking For

• Proven workshop management experience with 3–5 years in a workshop manager or senior supervisory role within a mechanical, automotive, industrial, or heavy‑equipment environment. Demonstrated ability to lead teams, manage workflow, and deliver strong operational results.

• Strong technical background and ability to support diagnostics and repairs when needed

• Confident leadership skills with the ability to motivate and guide a team

• Solid understanding of EHS standards and safe work practices

• Financial awareness, including labour efficiency and cost control

• Excellent communication, organisation, and problem‑solving abilities
  

Why Join Us?

• A supportive team culture where your leadership makes a real impact

• You’ll be joining a great team that takes pride in teamwork, collaboration, and supporting each other to achieve strong results.

• A workplace that values safety, quality, and continuous improvement

• Competitive salary and benefits package

 
NIO is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

This isn’t just another job. It’s an opportunity to join a movement to change the mobility experience for everyone. If you find that as exciting as we do, come join us!

NIO as a Global User Enterprise has organized its business globally. Depending on the job you are applying for, it may be necessary to involve hiring managers outside the European Economic Area (EEA), that are engaged at another NIO group company, such as NIO Co., Ltd located in Shanghai, China or NIO USA Inc, Palo Alto, USA. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards.