Customer Success Manager – help scale a global SaaS platform

Onix is looking for a Customer Success Manager to join our team of experts in either our Oslo or Stavanger office.

This is an opportunity to join a technology company that is experiencing a new era of growth and international expansion. You will become an integral part of our mission to help companies become compliant with a safer future. This means contributing to the development and success of software products for equipment management. Our products give customers control over work equipment to prevent accidents, ensure compliance and help people come home from work safely.

As a Customer Success Manager, you will work hands-on to help your portfolio of customers thrive and grow with Onix. You will be responsible for developing and expanding existing customer relationships with a strong commercial focus. You will also use your valubale insights to help shape the way we develop and deliver products and services.This is an opportunity for a varied and exciting role with a diverse customer portfolio and the chance to help shape the future of Onix.

Are you the one we're looking for?

If you can relate to several of the following statements, we hope to hear from you:

• You have strong customer service skills and a genuine interest in creating customer success and satisfaction.
• You are skilled at problem-solving, with a proactive and solution-oriented approach.
• You excel at building strong and long-term relationships, both externally and internally.
• You have excellent communication and presentation skills.
• You can work independently, manage multiple customer relationships simultaneously, and prioritize tasks effectively.
• You have a proven track record in customer loyalty and account growth.
• You are tech-savvy and passionate about helping customers with digital transformation.

Main responsibilities and tasks

• Manage a varied customer portfolio with satisfaction top-of-mind.
• Onboard customers and help them get the most out of Onix products.
• Develop realistic success plans with critical success factors for customers throughout their journey.
• Target cross-selling and upselling within your portfolio to support your personal goals and company ARR growth.
• Build strong long-term realtionships with customers that encourage trust, collaboration and increased product adoption.
• Work closely with colleagues across the organization to share customer and industry insights that help develop Onix products and services.

Qualification

• Bachelor's degree in Business, Marketing or a related field is preferred.
• 3+ years of experience with B2B market.
• A business-oriented mindset with a strong focus on results and value creation.
• Strong verbal and written communication skills in both English and Norwegian.
• Experience in industries such as Energy, Maritime, or Utilities is a strong advantage, but not a requirement-curiosity and a willingness to learn go a long way.

Why choose Onix?

Onix is a company with an ambitious but down-to-earth working environment where people can come as they are. Maybe you like to wear Birkenstocks around the office like our CMO, share your culinary skills with colleagues like our finance specialist, or organize optional fitness 'hell weeks' like some of our sales team? Whatever your passions and however you like to work, there's a place for you here at Onix.

Other benefits include:

• Strong work-life balance
• Competitive salary
• Health and travel insurance
• Pension with Nordea
• Lunch offering
• Subsidized training of your choice
• Phone and subscription
• New HQ in central Stavanger
• Modern offices in central Oslo with fantastic city view

Onix is a Norwegian software company specializing in equipment compliance management systems (ECMS).

The company was founded around a mission to transform global workplace safety through digital collaboration.

Today, Onix ensures compliance and peace of mind for thousands of equipment owners, inspectors and suppliers across the globe through its open ECMS platform, Onix Work.

The Onix team consists of over 70 employees across office in Stavanger (HQ), Oslo, Bergen and Ho Chi Minh City.

The Nordic Software Investor Viking Growth invested in Onix in 2023 and the company is now experiencing an exciting period of growth and international expansion. A new CEO, Andreas Nordsjö, joined the team earlier in 2026 to lead the development of Onix into a global leader for equipment compliance management across energy, maritime, power and construction industries.

Onix is already well on the way to this goal. Its software actively manages over 12 million pieces of equipment for over 80,000 users across 29 countries.