Lead the team that drives customer growth at scale

About the role

Marketer.com is scaling fast, and we're looking for a Head of Customer Success to lead the team that drives customer growth at scale. You'll lead a growing team of customer success managers, own key customer relationships yourself, and set the standard for how we deliver value to our e-commerce customers globally.

Responsibilities

• Lead, coach, and develop a growing Customer Success team

• Build scalable processes for onboarding, customer engagement, and renewals

• Establish KPIs and reporting routines for clear portfolio visibility

• Own strategic customer relationships and drive upsell in the top tier of the portfolio

• Collaborate closely with Product and Sales on customer insights and growth opportunities

What we're looking for

• Solid experience in Customer Success, Account Management, or similar B2B SaaS roles

• Proven track record of leading and developing teams

• Strong understanding of e-commerce and performance marketing — you know ROAS, paid media, and the growth levers our customers rely on every day

• Structured and commercially minded, with the ability to drive renewals and upsell

What we offer

• A key leadership role in a fast-growing SaaS company with global ambitions

• Real influence on strategy and product direction

• Competitive compensation and benefits, including health insurance

• Modern office at Tjuvholmen with canteen and gym

• Opportunity to work from our San Francisco office
  

About Marketer.com

Marketer.com is a leading marketing and sales intelligence solution that empowers e-commerce brands - primarily within the Shopify ecosystem - to optimize marketing spend through AI-driven insights and automation.

With over 1 million ads automated, 5x ROAS, and up to 13.5x marketing ROI, Marketer.com removes the need for internal marketing teams or external agencies by delivering one-click simplicity powered by AI.

Our commercial focus is on the US market, with rapid growth across Canada, the UK, Australia, and the Nordics. As part of the Vergence Group, we benefit from over a decade of expertise across MarTech, real estate, health tech, recruitment, and advanced visualization.

About the Vergence Group

Vergence is a new model for building companies. We are a co-company builder for the modern era – not a fund, not an incubator, not an advisor. We don’t just deploy capital – we do the work.

We build, operate, and scale companies side by side with founders and investors. Our core belief is that AI has erased the traditional limits on how fast – and how far – companies can grow. What used to take years now happens in months, soon in weeks. However, while speed may not compromise quality, it doesn’t simplify success. Building large and sustainable businesses has never been harder: product, strategy, brand, design, marketing, recruiting, culture, funding – every discipline is high-stakes, and unforgiving when done poorly.

We operate through a focused portfolio of high-growth ventures in e-commerce, real estate, healthtech, recruitment, and advanced visualization. This includes companies like Marketer.com, Plot.ai, Staffer.ai, and Marketer Real Estate Technologies. We serve thousands of clients all over the world, from small SMBs in California, to large real estate developers like Skanska, Selvaag and OBOS, and agencies like DNB Eiendom, Sotheby’s, ERA and C21. 

We have launched 10 ventures so far. Several are already profitable, and 9/10 are either growing fast or executing on highly ambitious roadmaps. In total, we have sold products for more than NOK 1 billion, and currently with 70% of new revenue coming from the US market. Vergence is backed by several solid and long-term investors like Idékapital, MP Pensjon, Altitude Capital, Kvantia and the founder of Adyen.