Support Consultant - CheckWare

Help our customers get the most out of their digital health solutions - through hands-on guidance, troubleshooting, and reliable support.

Are you structured, service-minded, and ready to make a difference? Do you recognize yourself in our values of dedication, reliability, and quality?
Then you might be our new Support Consultant!

As part of the department
At EG CheckWare, you will work with customer guidance and advice, following up our customers and partners in both first- and second-line support.

The role is based in Trondheim, and you will report to Odd Ivar Abusland, Manager, Professional Services.

You will join a close-knit support team that tracks and collaborates on everything from support cases and change requests to other consulting assignments carried out by our support consultants.

The team shares knowledge and works closely together day to day, so our customers get fast, accurate, and consistent help, from everyday guidance and troubleshooting to more complex technical issues.

EG CheckWare is market leader and growing strongly in Norway, with the ambition to become an international player within digital patient engagement.

Our solutions enable patients to participate digitally in their own treatment and take greater responsibility for their own health, helping our customers streamline the collection and follow-up of health information.

We are market leader in Norway, and there is a global need for these kinds of solutions.

Your Tasks: Take Ownership and Make a Difference
You will have a central role and be highly visible to both customers and colleagues.

You meet daily challenges by being solution-oriented and able to coordinate across all disciplines, customers, and partners.

You handle fast-paced days and quick changes without letting it stress you.

Your key tasks will be:

• Take ownership of, and solve, customer challenges as they arise

• Provide customer guidance, advice, and case handling

• Follow up on inquiries from our customers and partners

• Handle second-line support

You are the ideal candidate if you

• Are reliable, precise, and quality-focused

• Have experience with customer or user support, and a natural problem-solving mindset

• Have a relevant IT education, with knowledge of databases (MySQL)

• Are highly service-minded and willing to go the extra mile when needed

• Have a genuine interest in how AI can support and improve our customer service and support processes

• Have excellent communication skills, written and verbal, in both Norwegian and English

What's in it for you?

• A central role with career opportunities in a fast-growing company

• Thorough training and supportive colleagues

• A skilled, inclusive, and busy work environment built on the belief that satisfied colleagues and customers are key to great results

• A solid position in the digitalization of patient follow-up in Norway, with exciting ventures internationally as well

• Competitive terms, pension schemes, and insurance, of course included

Our Values:

• Lead the Industry - We bring deep industry expertise and help our customers lead their industry.

• Make it Happen - We take ownership, move fast and deliver real impact.

• Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

We look forward to hearing from you!
Please attach your CV and tell us why you want this challenge, and why you are the right person for the role.

If you have any questions about the role, please contact Manager, Professional Services, Odd Ivar Abusland, on +47 93 019 333.

We evaluate applications on an ongoing basis and recruit when the right candidate is found, so please send your CV and application as soon as possible.

All inquiries are handled confidentially.