Join Høglund as Service Coordinator

As Service Coordinator, you are the operational hub of our Aftermarket & Service team.

You ensure structured handling of incoming service requests, coordinate the right resources, keep customers informed, and make sure nothing falls through the cracks.

You work closely with Service Engineers, KAMs, Project Managers, and Supply Chain — keeping everyone aligned and operations running smoothly.

Your main responsibilities

Service coordination

• Receive and manage incoming service requests from the service mailbox and customer channels
• Coordinate and assign service engineers for remote support and field service
• Ensure efficient planning and prioritization of service activities

Communication & follow-up

• Act as the primary coordinator for customer communication in ongoing service matters, ensuring clear follow-up and alignment across internal teams.
• Provide timely, clear updates on status, availability, and progress
• Follow up open requests until they are closed; coordinate certificate renewals for service engineers

Operational planning

• Maintain a clear overview of ongoing service activities and resource allocation
• Support prioritization of tasks and resources during high-workload periods
• Ensure alignment between customer needs, agreed priorities, and available capacity

Administrative & commercial support

• Support preparation of quotations, order handling, invoicing input, and service documentation
• Ensure that service engineers complete time registration, travel costs, and expense reporting in line with defined routines
• Support KAMs in quotation preparation for service and travel-related tasks

Process & continuous improvement

• Contribute to structured handling and tracking of service activities
• Support implementation of routines and best practices across the service function
• Identify bottlenecks and propose improvements to workflows and processes

What you bring

• Experience in coordination, operations, or administration — ideally in a technical or maritime environment
• Strong organisational skills — you keep multiple balls in the air and rarely drop one
• Clear and professional communicator, comfortable handling customer contact directly
• Proactive by nature — you take ownership, see what needs doing and do it without waiting to be asked
• Comfortable working cross-functionally in a busy, global team
• Proficiency in standard office tools and service management systems
• Fluency in English; Norwegian is an advantage

What’s in it for you?

• Informal lines of communication across the organization — your voice is heard
• Opportunity to work with sustainable maritime solutions that matter for the future
• A “can do” and “customer first” working culture
• Strong sharing culture and caring colleagues
• Competitive conditions and career opportunities in a global maritime company
• Innovation and continuous improvement in a flexible organization
• Canteen with warm meals and salads
• Access to our company training facility

At Høglund, our vision is to expand ships’ capabilities through advanced automation.

Since our establishment, we have focused on designing and delivering the most reliable and user-friendly automation and control systems for the marine industry.

We achieve this by combining durable off-the-shelf components, global availability of service, and solutions that last for the long haul.

With secure remote access, crews can troubleshoot quickly, minimise downtime, and keep operations running smoothly.

Our digital tools — including Høglund Live Data and automated IMO/DCS reporting — provide real-time insights and compliance-ready reports.

Whether it is a complete automation system for a newbuild or upgrading an IAS on an existing vessel, we make sure everything works seamlessly from day one and continues to perform for years to come.

Behind every system is a team that cares.

We bring experience, commitment, and a genuine passion to every project, because we know reliability is not optional.

It is essential.