We are looking for a Deskside Analyst to strengthen our on site End User Services team in DNV Høvik.

We are looking for a Deskside Analyst to strengthen our on site End User Services team in Oslo / Høvik. The role delivers primarily second line support, with escalation and collaboration across internal virtual teams and selected vendors. You will work close to the business, with high visibility and frequent user contact.

The role is based at Høvik and is full time on-site.

Responsibilities and key tasks

• Provide second line, customer facing support for end users and resolve incidents and requests escalated from the service desk.

• Communicate clearly in writing and verbally and handle users at all technical levels, including in English and one or more Scandinavian languages when needed.

• Resolve hardware issues and coordinate warranty cases, including running diagnostics with Dell support and coordinating repair or replacement.

• Ensure all information is accurately recorded and updated in the service management tool, including correct categorization, notes, and closure.

• Install, rebuild, or reinstall PCs in all offices using local IMAC procedures and ensure proper handover to end users.

• Deliver basic in house user training and guidance, including meeting room usage support and common productivity topics as needed.

• Use and contribute to the knowledge base by creating or improving knowledge articles and internal work instructions to reduce repeat incidents.

• Plan and prioritize your workload to meet deadlines, targets, and operational expectations in a high volume environment.

• Maintain user satisfaction through clear communication, ownership, and follow up, aligned with Customer Satisfaction targets.

• Coordinate with server and networking virtual teams regarding regional issues, ensure correct escalation, and support vendor access for maintenance activities when required.

• Support meeting room and collaboration device troubleshooting by ruling out user error, supporting user devices where relevant, and escalating facility or equipment issues to the correct owner.

Required qualifications

• Strong customer service skills and ability to work with users at all technical levels.

• Strong customer facing verbal and written communication skills.

• High attention to detail and consistent adherence to procedures and documentation.

• Working knowledge of Windows 11 desktop.

• Working knowledge of Microsoft Office 365 including Outlook, Word, Excel, and PowerPoint.

• Ability to quickly learn proprietary business applications.

• Service minded approach that creates a positive impact for end users.

• Proficiency in spoken and written English and one or more Scandinavian languages.

• Working knowledge of basic Windows Server functions including Active Directory, network sharing, permissions, and management consoles.

Desired qualifications

• At least two years of full time experience in a support center or technical support role.

• Experience supporting apprentices and providing training to apprentices. DNV is an apprentice company (Lærebedrift), and experience as a trainer (Faglig leder) for IKT-Drift is an advantage.

• Experience supporting meeting room technology and collaboration devices in an enterprise environment.

• Familiarity with ITSM/ITIL way of working.

• IKT-Drift fagbrev is an advantage.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Reasons to join us

• Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, subsidised canteen, competitive pension, insurance, and parental leave agreement, in addition to a global profit share scheme.

• Work/life balance. We offer flexible working hours, with focus on work/life balance for our employees.

• Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. We offer opportunities for our employees to connect through social and professional networks. Our largest community CONNECT, throws after-works and informal meetings all year long for you to join.

• Career and development. DNV offers extensive possibilities to grow and develop your competencies and career ambitions. We have a strong company culture with emphasis on growth mindset, knowledge sharing, and professional and personal development.

• By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. Our values “we care, we share, we dare” characterize how we work and behave towards each other and our customers.

• Our Høvik office is in beautiful surroundings by the sea and can offer access to sailboats, kayaks, tennis courts etc. We have more than 30 activity groups for you to join, as well as gym facilities and a kindergarten located on our premises. It is also worth noting that we offer free parking and shuttle buses to and from Skøyen, Lysaker and Sandvika.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.