Join MacGregor as Technical Support Engineer

MacGregor is a global company with 2000 employees that operates in 30 countries.

We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries.

Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

We are looking for a Technical Support Engineer with software experience to be a key player in our Warranty team, to handle claims, perform inspections, and carry out warranty activities to close the claim.

Both remote and global on-site support will be required.

You will be part of a team with a strong technical background who thrives on providing excellent customer service

The position is based in MacGregor’s office in Kristiansand, Norway.

Tasks and responsibilities

• Coordinate job tasks with customers, including following up on technical matters and equipment spare parts.
• Providing technical support, testing and troubleshooting (online/on-site).
• Provide support and guidance to other service engineers in the field.
• Maintain accurate records and documentation
• Participate in the 24/7 OnWatch rotation.

What you'll need to succeed

To excel in this role, you will need a strong service-oriented and customer-focused mindset and the technical expertise to effectively diagnose and resolve complex issues.

Success is driven by the ability to manage warranty activities efficiently, communicate clearly with customers and colleagues, and adapt to frequent global travel for onsite support.

Ideally you have:

• A degree in Electrical and Software automation or in a closely related subject.
• Relevant experience may compensate for lack of formal education
• At least 5 years of experience in maintenance and services on offshore equipment.
• Diverse knowledge in PLC, Hydraulic and Mechanical disciplines is an advantage.
• Willingness and ability to undertake frequent overseas travel- both planned and on short notice.
• Good English and Norwegian language skills, both written and spoken.
• Have strong communication, and interpersonal abilities.
• A highly customer service-oriented attitude and proven ability to work as a team player.

Why MacGregor?

Our people are behind every success.

People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward.

With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer.

We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role?

Please contact René Schoute, Manager, Warranty at rene.schoute@macgregor.com.

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal.

Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

Please submit your application by the end of January.

MacGregor is a global company with 2000 employees that operates in 30 countries.

We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries.

Our solutions are found in over half of the world's merchant fleet.

The position is based in MacGregor’s office in Kristiansand, Norway.

We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer.

We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.