Operations Manager for Activate Bærum

Do you want to help open and lead the operations at a brand-new Activate Games location? We are looking for a hands-on Operations Manager who can build the team, culture and daily operations at Activate Bærum from the start.

Activate Games is opening a new location in Bærum, and we are looking for a clear, practical and energetic Operations Manager to help build the team and daily operations from the start.

This is a key role in the opening of a new location. You will be responsible for daily operations, team follow-up, guest experience, quality and operational flow on the floor.

We are looking for someone who enjoys pace, people, structure and responsibility. You are visible, solution-oriented and able to help the team around you perform at a high level.

About the role

As Operations Manager at Activate Bærum, you will make sure the daily operation works in practice. You will lead team leads and game hosts, secure a strong guest experience and help ensure that the location opens with high standards from day one.

You will receive a comprehensive onboarding and training program before opening, including training in Helsinki and practical onboarding at Activate Snøbyen. During the opening phase, you will also get close follow-up and be involved in recruiting, training and developing the team that will open Activate Bærum.

Key responsibilities

• Lead daily operations and make sure the location runs smoothly on the floor.
• Build, train and follow up team leads and game hosts.
• Maintain high standards for guest experience, safety, cleanliness and service.
• Own scheduling, staffing, opening, closing and daily routines.
• Follow up birthdays, groups, B2B bookings and events.
• Report on operations, staffing, KPIs, technical issues and improvement actions.

Must-haves

• Leadership experience from service, hospitality, retail, restaurants, fitness, activity centers, entertainment or another hands-on operational environment.
• Comfortable leading people on the floor in a high-tempo setting.
• Structured, reliable and able to keep control when many things happen at once.
• Clear on standards and expectations, while still being good with people.
• Able to work evenings and weekends when needed.
• Fluent in English or Norwegian.

Nice-to-haves

• Experience with scheduling and staffing.
• Experience training or onboarding employees.
• Experience with birthdays, groups, events or B2B bookings.
• Experience with technical troubleshooting or deviation handling.
• Experience with sales, upselling or booking follow-up.

What we offer

• A key leadership role at Activate Bærum.
• The opportunity to build the team, culture and operations from the start.
• A comprehensive onboarding and training program.
• A varied workday with high tempo, people, technology and real responsibility.
• Close follow-up from the General Manager for both locations.
• Growth opportunities in a company with expansion ambitions in Norway.

Send your CV and a short application explaining why you are the right person to lead daily operations at Activate Bærum.

Applications will be reviewed on an ongoing basis.