Strategic Account Manager- Enterprise Customers

Will You Help Us Bring the Future to the Table?

We think you might.

If you’re hungry to make an impact– to move quickly, build smart, and help shape the future of an entire industry– you might be exactly who we’re looking for. At Munu, we’re on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition – creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best. We move fast– and we mean it. We’d rather try something, learn from it, and improve, than sit on the fence for too long. You’ll feel that from day one. We challenge ideas, not people. We share wins. And because we work directly with restaurants every day, you’ll see the real-world impact of what you build.

If you like what you read, pull up a chair.

About the Role

As Strategic Account Manager, you’ll play a key role in managing and growing Munu’s largest Nordic customer accounts. You’ll be the primary point of contact for key stakeholders, ensuring not just delivery success but long-term partnership and commercial value.

You’ll own the follow-up after the sale is closed, with responsibility for structured onboarding, scalable operations, and ongoing customer success. This includes supporting expansion and contributing to Net Revenue Retention (NRR) and portfolio growth.
This is a true bridge role – connecting Sales, Product, Operations and Marketing internally, while building strong and trusted relationships externally. You’ll thrive in a fast-paced and dynamic environment, where no two days are the same, and you’ll collaborate with colleagues and customers across the Nordics – including some travel.

You’ll report to the Head of Large Accounts, and work closely with Sales Executives, Technical Account Managers, Product, Operations and Marketing.

Your Mission, Should You Choose to Accept It

Ensure success and operational excellence across Munu’s largest Nordic accounts – building trust, driving outcomes, and enabling commercial growth. You’ll take full ownership of customer follow-through, quality delivery, and structured coordination, while supporting Sales Executives in identifying new opportunities.

You’ll Thrive in This Role If You…

• Enjoy direct customer interaction and relationship-building

• Bring structure and follow-up to complex customer deliveries

• Know how to coordinate cross-functional teams and priorities

• Are proactive, reliable, and commercially aware

• Understand what drives growth in large accounts and can support it

• Thrive in fast-paced environments with shifting priorities

• Can navigate both operational execution and strategic thinking

• Are open to occasional travel across the Nordics
  

What Success Looks Like

• Our largest accounts are successfully onboarded and supported

• We deliver high quality and reliability across complex setups

• Net Revenue Retention (NRR) improves through strong customer follow-up and expansion

• Sales Executives focus on growth, while you ensure execution

• Customers see you as a trusted, proactive and effective partner

• Internal collaboration flows smoothly, with fewer bottlenecks and clearer ownership

What Makes This Opportunity Different

• You’ll grow with us. We’re building this function from the ground up, which means as Munu scales, so does the scope of this role – and the leader in it.

• You’ll be part of a company with deep industry knowledge and a mission that matters– empowering hospitality teams with better tools.

• You’ll shape how a core business function is built– not just follow a playbook. We’re at a stage where your input genuinely changes how things work.

• You’ll work with smart, kind, ambitious people across the Nordics– the kind who disagree openly, share the credit, and don’t take themselves too seriously.

• You’ll have the freedom to test, fail, learn, and try again– with the support and tools to do your best work.
  

Who We Are

Munu is a Norwegian scale-up rethinking how restaurants and bars operate– and thrive. Since 2016, we’ve helped over 2,000 hospitality venues run smarter with our Munu Cloud platform, integrating everything from POS and Booking to Inventory and Payments. Our customers range from local gems to national brands, and our reach is growing fast across the Nordics.

Backed by strong investors and built by a team that lives and breathes hospitality, we’re committed to growing sustainably– without compromising trust, creativity, or simplicity. The best part? You’ll see the results of your work in the real world– in the restaurants and bars people actually love.

At Munu, we empower our customers– and we empower our people. How we work matters just as much as what we achieve. Michelin-star ambition, kitchen-team spirit. We move fast and hold high standards, but we also give feedback with care, celebrate each other’s wins, and make sure the best idea wins regardless of where it comes from.

If you’re curious about joining us, take a moment to read our Cultural Principles before you apply. They’ll give you a sense of who we are and the kind of culture you’ll be part of. Sound like the kind of place you’d do your best work? We’d love to hear from you.

Let’s bring the future to the table, together.