Customer Support – Two Temporary Positions (One-Year Duration), Arendal

Are you ready to take on an exciting challenge within a leading global organisation?

We are currently seeking two Customer Support Specialists to join our customer support teams at our head office in Arendal. The teams deliver high quality support to our Underwriters as part of Gard's marine insurance activities worldwide.

These are one-year temporary roles, offering you a unique opportunity to work with friendly and talented colleagues.

Key Responsibilities

• Onboard customers
• Enter and maintain client and broker information, policy and premium data
• Produce and distribute insurance and invoice documentation to customers
• Conduct KYC / sanction checks
• Support Underwriting with various administrative tasks
• Respond to customer queries

Skills & requirements

• Bachelor’s degree in business administration, a related discipline, or equivalent relevant professional experience
• A structured approach to work, with strong attention to details, able to manage deadlines and thrive under pressure, showing a proactive and self-driven attitude
• A good command of spoken and written English with good communication skills and cultural awareness
• A positive, customer-focused approach and is eager to develop skills across different functions.
• Highly ICT literate, with the ability to quickly grasp new systems and procedures.
• A self-motivated and collaborative team player, committed to continuous improvement and welcoming change.

We perform background checks on all relevant candidates through our partner EY

For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.

Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.

It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.

Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.