We are looking for an Customer Service Specialist

Join us in continuing to revolutionize ocean space operations!

We are seeking a proactive and commercial Customer Service Specialist who will play a vital role in securing customer satisfaction and driving growth through our existing customer base. As a Customer Service Specialist at Maritime Robotics, you are the face of our aftersales commitment. Your most important mission is to build strong, long-term relationships, ensuring our customers feel supported and helping them see the value in choosing us again and again.

In this role, you will report directly to our Aftersales Manager.

Your key responsibilities:

• Drive sales and follow-up of our installed base to ensure long-term partnerships.

• Prepare offers, negotiate with customers, and complete sales effectively.

• Plan, coordinate, and handle orders and jobs, including the preparation of invoices.

• Ensure high customer satisfaction and build strong, professional customer relationships.

• Identify and exploit potential for new sales and business opportunities.

• Participate in product and system development to meet evolving market needs.

• Establish and maintain procedures to ensure we perform at our best and meet requested standards.

• Ensure company compliance by continuously seeking improvements and reporting deviations.

Relevant expertise in this role:

• Relevant higher education. Extensive work experience may compensate for formal education.

• Minimum 5 years of work experience and 5 years of industry experience.

• Strong commercial mindset with experience in preparation of offers and negotiations.

• As an international company, we require fluency in both Norwegian and English; other languages are a big bonus.

Who are you, then?

• We especially appreciate your ability to quickly acquire knowledge about technology and solutions, even if your focus is commercial.

• You are an initiative-taking and trustworthy relationship builder who enjoys completing the sale and seeing customers succeed.

• You are structured and work efficiently with both customers and third-party partners.

• You are an inspiring team player with excellent communication skills who thrives in a coordination-heavy role.

• You are skilled in identifying commercial opportunities and have a keen eye for quality and continuous improvement.

• You are at your best when securing high customer satisfaction through professional and proactive follow-up.

What we offer:

• A stimulating and dynamic work environment at the forefront of innovative maritime technology.

• A meaningful job with an important social mission. The autonomy we create ensures sustainable, efficient, and safe ocean space operations worldwide

• A collaborative and growing team of passionate and highly competent professionals.

• Opportunities for professional growth and skill development.

• A comprehensive and well-organized benefits package.

• A strong sense of community, plenty of humour, and social activities that bind us together in a busy everyday life.

• Trondheim's coolest office spaces right by the waterfront at Brattørkaia (and we mean it!)

The role involves international travel, with your primary base at our headquarters in Trondheim.

Ready to join us? We're already excited to meet you!

If you have any questions about the position, don't hesitate to contact our Aftersales Manager Daniel Løken, or our Head of People and Culture Anja Vollan.

Since 2005, Maritime Robotics has pioneered and led the development of advanced sea drones (Uncrewed Surface Vessels USVs) and maritime autonomy. Our core technology, the autonomous navigation system (ANS), enables safe and efficient remote and autonomous operations at sea.

These robotic solutions are vital for precise seabed mapping, ocean research, securing marine infrastructure, and operations in challenging environments. Globally deployed ANS and USVs contribute to sustainable, efficient, and safe maritime navigation, minimizing fuel use.  In today’s world, our technology is also crucial for protecting communities and assets. We see growing demand from defence, security, hydrography, marine construction, and the energy sector.

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