Operator - Response & Support Center

On behalf of one of our clients, we are looking for Operator - Response & Support Center
Pnr: 6000461

Job Description:

• Main point of contact in for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client's emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with client's emergency organization by monitoring, responding and executing tasks in Client's corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications:

• Degree level education preferred - preferably in risk management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Adequate IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of Client's national and international role and presence is considered an advantage

Personal traits:

• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• Proactive and pragmatic; strong analytic, problem solving and communication skills

Applications will be evaluated continuously

Language:

• English
• Norwegian

In Head Energy you get:

• Permanent- or project employment with the best conditions.
• Access to the industry's most exciting job opportunities
• Personal follow-up, mentoring and career guidance
• A large variety of project opportunities
• Good pension- and insurance schemes
• A pleasant and positive work environment
• Access to both specific and general courses.

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Head Energy is an independent Scandinavian engineering & consulting house providing a wide range of products to onshore and offshore industries. We work with reputed clients in Energy, Civil Construction & Infrastructure, and Industry.
Head Energy has more than 900 employees, and offices in Bergen, Stavanger, Oslo, Trondheim, Gothenburg, Stenungsund, Esbjerg, Odense, and Hamburg. We are employee owned, client focused and growth oriented.
We live by our core values: Responsible | Honest | Inclusive | Innovative.
Our vision is to bring our employees and clients one step ahead.