Service Desk Technician

Schibsted Media strengthens democratic societies through independent, high-quality journalism. With leading media brands such as Aftenposten, VG, Aftonbladet and Svenska Dagbladet, we empower millions of people across the Nordics to make informed decisions every day.

Now, as we build a new IT organization tailored for Schibsted Media, we’re looking for a skilled Service Desk Technician who’s passionate about delivering great support experiences. If you're a service-minded problem solver who enjoys helping people and working with modern tools in a collaborative environment, we want to hear from you.

What you’ll do

As a Service Desk Technician, you’ll be the first point of contact for IT support across the Schibsted Media organization. You'll play a vital role in helping colleagues stay productive, whether they're in the newsroom or working remotely, by resolving technical issues and ensuring a seamless user experience.

You’ll work closely with team members in Sweden and Norway, focusing on service quality, ITIL-based process compliance, and continuous improvement. Your work will directly support the essential journalistic mission of our company.

Your main responsibilities will be to:

• Provide excellent first-line support via phone, email, and other communication tools
• Handle and document incidents using our ITSM platform (ServiceNow)
• Troubleshoot and resolve issues using knowledge base articles, workarounds, and your own know-how
• Keep users informed and reassured with timely updates and clear, non-technical communication
• Collaborate with teammates and other IT teams to tackle complex challenges
• Support and help develop ITIL processes such as Incident, Knowledge, Event, Problem, and Change Management
• Manage hardware inventory, consumables, and order processes in cooperation with suppliers
• Embrace and contribute to our "shift-left" mindset, empowering users and improving efficiency

What we’re looking for:

You’re customer-focused, proactive, and calm under pressure. You enjoy making technical things understandable and helping people solve problems efficiently. You’re a team player who thrives in a fast-paced, collaborative environment.

We believe you bring:

• 2+ years of experience working in an IT Service Desk environment
• Technical education or relevant certifications (ITIL certification is a plus)
• Hands-on experience supporting devices, user accounts, and common client software
• Strong verbal and written communication skills in Swedish/Norwegian and English
• A good understanding of ITIL processes and service management principles
• Experience working with ServiceNow or similar ITSM tools

You also have these soft skills:

• Customer-oriented - Always focused on delivering helpful, clear, and timely support
• Communicative - Able to explain technical issues to both technical and non-technical users
• Problem solver - Analytical, curious, and persistent in finding the best solution
• Adaptable - Comfortable juggling tasks and shifting priorities in a dynamic environment
• Collaborative - A true team player who enjoys helping colleagues and learning from others

Why join Schibsted?

At Schibsted, we value openness, curiosity, and collaboration. We empower our people to take ownership, think boldly, and drive meaningful change. You’ll join a diverse, inclusive environment where your work has a real impact on your colleagues, on our company, and on society.

• Help journalists focus on what they do best - telling the stories that matter.
• Apply today and be part of the future of media IT.