CLM Manager

Telenor Norway is on a journey where we combine new technology and insights to give customers what they want. In the time ahead, we will deliver forward-looking broadband services, innovative solutions for streaming and TV services while creating superb customer experiences. To accomplish this, we need to strengthen our team with a CLM Manager in the division Fixed & TV. 

CLM & Sales Performance Management is a newly created department by merging CLM department and Performance Management team in Fixed & TV. The department?s responsibility is to ensure that Telenor has meaningful dialogue with its customers. We develop, maintain and grow the value of our customer base by designing, implementing and evaluating customer lifecycle programs and activities. The team is also responsible to develop and manage NBA (next best action) solution. In this role, you will work closely with campaign manager, data engineers, data scientists and other internal stakeholders.

We are seeking a person who wants to make a difference in the following areas:

• Design, develop & operationalize customer lifecycle management strategy
• Lead the development and management for NBA across Fixed & TV 
• Own and manage performance on new sales, upsell, cross sales and retention activities and take measures for reaching targets
• Design and develop contextual marketing campaigns, conduct A/B testing to improve targeting and performance
• Define and develop trigger based sales and marketing activities
• Estimate CLV together with our Data Scientists and operationalize it 
• Build dashboards for monitoring customer lifetime value and prepare forecasts and set targets for new sales, upsell, cross sales and churn

Curious to hear more about the role? Contact Omar Altaf, Head of CLM & Performance Management Fixed & TV, Tel: +47 96659781

We believe you have

• 3+ years? experience with marketing, CLM and personalized sales 
• Experience with building next best action solutions
• Extensive understanding and experience with experimental design, A/B testing, data and analytics
• Competence on database marketing and affinity with relevant tools and systems (e.g., SAS, Salesforce)
• Experience with forecasting and business case development
• Excellent presentation skills
• Fluency in English. It will be an advantage if you are also fluent in Norwegian/Scandinavian

What we can offer you

• Be part of an international team of highly competent and engaged people
• The opportunity to participate in one of Norway's leading professional environments for market strategy, branding and analysis
• Great opportunities for professional development in a global telecommunication company
• On-site fitness center, company cabins and many other Telenor benefits

Good to know

• Application deadline: 15.08.2020
• Workplace will be Oslo (Fornebu)
• We conduct background checks on relevant candidates through Semac AS

About Telenor Norway
Telenor Norge AS is Norway's largest provider of telecommunications and digital services. Our infrastructure is the foundation for digitising Norway, with its world-class coverage and high speeds. Our services and products contribute to increased productivity and provide access to everything that the digital world has to offer. Our services and products help to improve productivity and provide access to all digital content. Our security and preparedness organisation works around the clock to keep our customers safe, and we are particularly aware of our social responsibility to provide security and safety for children and young people online.

We employ 3400 people in 23 offices across Norway and we are a part of the Telenor Group, which has operations in 8 countries. Our main office is located on Fornebu in Baerum.

Read more about Telenor Norway at www.telenor.no