Onsite Support Technician

Job Description

• Technical Support: Provide assistance to users regarding computer software and hardware operations, resolving issues efficiently. Provide hands & feet support to backend technical teams for IMAC/D and Break & fix cases related to End user and Enterprise equipment.

• Provide meeting room support

• Provide Hands & feet support at user’s desk & datacenter

• Provide walk-in support for users reaching out at the centralized location for users to seek support

• Installation and Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.

• Problem Diagnosis: Conduct diagnostics to investigate and resolve technical problems, including reading technical manuals and conferring with users.

• User Training: Develop training materials and procedures, or train users in the proper use of hardware and software.

• System Maintenance: Oversee daily performance of computer systems, responding to system messages and alerts, and conducting regular software and hardware updates.

• Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.

• Collaboration: Work with staff, users, and management to establish requirements for new systems or modifications, and refer major issues to vendors or technicians for service.

• Provide Asset management support

• Language requirement : Norwegian & English Speaking

• Location : Trondheim