Customer Success Consultant

Are you proactive and analytical? Do you enjoy a workday with varied tasks and the opportunity to work with some of Norway’s largest companies?

Then you might be our new Customer Success Consultant!

You will be a part of team consisting of seven people that works across functions such as Customer Success Consultants, Customer Support, and Up Sell/Farming. Our department is responsible for 600+ customers within a variety of industries and sizes, where all of us have a common goal of providing value to our customers and their quality work.  

Your Role: Connect, Support, and Drive Customer Success

In the role of Customer Success Consultant, you can expect a workday where you lead customer meetings, build out customer systems, and take on challenging customer cases.

In this role, you can expect to:

• Take ownership of project management of training and implementation processes for management systems covering quality, HSE, and project management tools.

• Be the key person for planning and executing webinars and seminars.

• Be responsible for following up a customer portfolio and their success in the system.

• Work in close collaboration with development, sales, and support to find good solutions.

• Assist in improving internal processes and the implementation of these.

• Provide 1st and 2nd line support as needed.

Your Profile: A Proactive Problem-Solver Who Thrives on Helping Customers Succeed

• Excellent communication skills in Norwegian and English, both written and spoken, with strong competence in digital tools.

• Higher education at bachelor's or master's level - relevant experience may compensate for formal education.

• Thrives on solving challenges both independently and as part of a team.

• Seeks continuous personal and professional development.

• Ability to build strong customer relationships.

• Solution-oriented, flexible, and action-driven.

What's in it for you

• An exciting position with opportunities for professional and personal development in a skilled and supportive work environment.

• Competitive terms and conditions.

• Flexible working hours with the option of remote work.

• Hands-on experience tackling meaningful challenges with Norway's leading organisations.

We look forward to hearing from you!

If you would like more information before you apply, please contact Sindre Ellefsrød on mail sinel@eg.no or phone +47 466 74 019. We evaluate the applications on an ongoing basis and recruit when the right candidate is found, so please send your CV and application as soon as possible. All inquiries are handled confidentially.

We encourage recent graduates to apply. Feel free to submit your application in Norwegian. Interviews will also be conducted in Norwegian.

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability. 

Join us in creating software that works for people, not software that makes people work.