Onsite Support Technician

Job Description

• Technical Support: Provide assistance to users regarding computer software and hardware operations, resolving issues efficiently. Provide hands & feet support to backend technical teams for IMAC/D and Break & fix cases related to End user and Enterprise equipment.

• Provide meeting room support

• Provide Hands & feet support at user’s desk & datacenter

• Provide walk-in support for users reaching out at the centralized location for users to seek support

• Installation and Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.

• Problem Diagnosis: Conduct diagnostics to investigate and resolve technical problems, including reading technical manuals and conferring with users.

• User Training: Develop training materials and procedures, or train users in the proper use of hardware and software.

• System Maintenance: Oversee daily performance of computer systems, responding to system messages and alerts, and conducting regular software and hardware updates.

• Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.

• Collaboration: Work with staff, users, and management to establish requirements for new systems or modifications, and refer major issues to vendors or technicians for service.

• Provide Asset management support

• Language requirement : Norwegian & English Speaking

• Location : Stavanger & Bergen

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.