Helly Hansen is looking for a Customer Operations Representative Nordics

Helly Hansen is looking for a Customer Operations Representative Nordics

KEY OBJECTIVES

In this position you will have the opportunity to influence and develop one of Norway’s most internationally known and recognised consumer brands.

As part of our professional, multi-national team you will hold a variety of challenging tasks servicing our Scandinavian wholesale and B2B customers.

You will be the Key person in the Orderbook management, delivery coordination and aftersales processes.

There will be a close working relationship with the Sales team in Finland to offer the best service to our customers in all business units – Sports, WorkWear and Musto

KEY RESPONSIBILITIES

Service Excellence

1. Customer Service Excellence: Ensure first-class customer orientated advice and service to Helly Hansen wholesale and B2b customers within the assigned region. Assist with our product deliveries, prices, discounts, after sales checks, campaigns and other service-related questions.
2. Team: develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Excellence standards and the business objectives.
3. Support: provide support and assistance to colleagues within the whole HH company.
4. Cross Functional: Work with local sales, Finance, logistics and other cross functional teams across the company exchanging information and making decisions together, to ensure best possible solution towards our customers.

Operations

Orderbook Management:

• Support, follow up and help on Order Entry
• Check terms and discounts according to seasonal deadlines
• Monitor product availability and possible delays.
• Communicate with customer accounts and sales teams about possible changes that affect orders
• Ensure orders are released on time to meet customers needs
• Reconciliation of returns, chargebacks, reclamations and exceptions
• Support monthly Forecast process and active follow up of shipping targets

SKILLS / PERSONAL QUALITITIES

As a member of the Customer Operations Team, it is required to have an excellent approach servicing our customers, be a positive influence in the team and excel in the daily assignments.

Service:

• Passionate about Brands and products
• Excellent communication written and verbal
• Patience and Empathy
• Tenacity – not taking the shortcut

Team:

• Team player
• Positive and helpful attitude
• Good in taking initiative

Operations:

• Computer literate
• Structured and detail oriented
• Efficiency mindset

EXPERIENCES / QUALIFICATIONS

• Working experience in a Customer Service environment is an advantage
• Understanding the needs of customers and being able to turn complaint into positive experience
• Computer literate, experience in ERP systems is a plus
• Fluency in Norwegian and English is a must and in one of the other Scandinavian languages is a big plus

WE OFFER

• Dynamic, creative and international environment
• Inclusive and helpful team
• A culture of empowerment and ownership
• Fantastic office location with newly renovated facilities – centrally in Oslo
• Thorough support and training

Start would be as soon as possible.

This role is located in Oslo - Helly Hansen HQ, and is a full-time employment.

Any questions can be directed to elisabet.kalen@hellyhansen.com

Application is ONLY accepted in the portal (due to personal data protection rules) and not later than 24th February 2026.