Warranty Support Engineer

MacGregor - Let's shape the future together

We are looking for a Support Engineer to be a key player in our Warranty team, responsible for general administrative and technical support for our products in the warranty phase. The role involves office-based support with travels involved.
If you have a strong technical background and thrive on providing excellent customer service, we invite you to join us.

Reporting directly to René Schoute - Manager, Warranty. The position will be based in MacGregor's office in Kristiansand, Norway.

• Attend and carry out rework, inspection, and warranty activities globally.
• Handle and solve warranty cases, providing technical support and troubleshooting (online/onsite).
• Carry out testing of company-supplied equipment and products during the warranty phase.
• Coordinate job tasks with customers, including following up on technical matters and equipment spares.
• Provide support and guidance to other service engineers in the field.
• Maintain accurate records by uploading documentation and registering case closures in relevant systems (e.g., Alfresco, IncoApp, Salesforce).
• Participate in the 24/7 OnWatch rotation.

To excel in this role, you will need a strong service-oriented and customer-focused mindset and the technical expertise to effectively diagnose and resolve complex issues. Success is driven by the ability to manage warranty activities efficiently, communicate clearly with customers and colleagues, and adapt to frequent global travel for onsite support.

Ideally you have:

• Degree in Electrical and Software automation or in a closely related subject. Relevant experience may compensate for lack of formal education
• At least 5 years of experience in maintenance and services on offshore equipment.
• Diverse knowledge in PLC, Hydraulic and Mechanical disciplines is an asset.
• Willingness and ability to undertake frequent overseas travel- both planned and on short notice.
• Excellent English language skills, strong communication, and interpersonal abilities.
• A highly customer service-oriented attitude and proven ability to work as a team player.

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers' performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Do you have questions regarding the role? Please contact René Schoute, Manager, Warranty at rene.schoute@macgregor.com.

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

MACGREGOR PTE. LTD.