Join us as we empower thousands of employees to unlock the full potential of Generative AI.

The potential for GenAI in the workplace is huge. GenAI for employees offers incredible features, but the potential is dependent on our people using it to the fullest. As with any new technology, the challenge lies not in the technology itself, but the adoption of it. We need to look at the skills gap, the communication, learning and change management needed to get everyone on board.

Our strategy is to enable all employees with GenAI capabilities/tools, and it consists of a mix of different capabilities/tools.

In Telenor Shared Services, The Enterprise IT tribe is responsible for common internal tools and hardware/software used by all colleagues in Telenor, for example laptops, video conferencing equipment, collaboration-, productivity- and communication tools, identity and access management, infrastructure and network to ensure secure and stable services and connectivity.

The Collaboration Squad in Enterprise IT domain is the driving force behind successful implementation and adoption of Generative AI tools for all employees in our Nordic business units.

About the role

We are looking for an engaged and knowledgeable professional to play a key role in our initiative around generative AI, including Microsoft 365 Copilot. You will be responsible for ensuring smooth onboarding of new users, developing and delivering training programs and providing ongoing support and guidance. The role also includes building and maintaining a use case repository to make it easy to share and reuse best practices and examples of how Generative AI create value across the organization.

Key Responsibilities

·       Plan and execute onboarding processes for new users

·       Developing tool training materials, courses and workshops (both digital and in-person)

·       Provide user support and guidance, including support clinics and Q&A sessions

·       Establish and maintain a use case repository for Generative AI through knowledge sharing platforms

·       Identify and document new (high impact) use cases that can streamline work processes

·       Facilitate sharing of use cases and best practices across user groups to maximize business value

·       Collaborate with business units, IT and security teams to ensure adoption of new ways of working, compliance and safe use of AI tools

·       Help teams embed AI into workflows (i.e. document automation, meeting productivity etc)

·       Collect and analyse feedback from users to improve onboarding and training

·       Stay updated on new features and AI trends

Desired skills and experience

·       Bachelor’s degree in IT, Business, Communication or related field

·       Solid experience with the Microsoft 365 platform, especially Teams, SharePoint, OneDrive and Copilot (certifications are an advantage)

·       Technical experience with M365 tenant administration is a plus, especially user management and license handling

·       Strong understanding of Generative AI and how it can be applied to improve workflows (additional AI-related certifications are a plus)

·       Experience in training and user support, preferably for digital tools, including comfort with creating engaging content (videos, guides, presentations)

·       Experience with content structuring and documentation

·       Pedagogical skills and ability to communicate complex concepts in a simple and engaging way

·       Structured, service-oriented and comfortable working in a dynamic environment

·       Knowledge about Agentic AI concepts and their potential in enterprise workflows is a plus

·       Familiarity and practical knowledge with Power Platform, Copilot Studio and automation concepts is an advantage.

·       Excellent communication skills in Norwegian and English, both written and oral

We offer

·       A central role in Telenor’s digital transformation

·       Opportunity to work with cutting-edge technology and influence how we work in the future

·       A strong professional environment and great development opportunities

·       Flexible work arrangements with modern tools and solutions

·       Modern offices at Fornebu with excellent facilities

·       Access to company cabins for leisure and relaxation

·       Competitive salary, employee stock program and excellent pension scheme

·       Vacation during Christmas and Easter, in addition to 5 weeks annual leave

·       Career growth opportunities

Other important information

·       Application deadline: 08.02.2026

·       Contact: dag-ove.mikkelsen@telenor.no

·       Location: Fornebu, Norway

·       Fluency in Norwegian and English is required

·       Ability to obtain and hold Norwegian Security Clearance is a plus

Background checks are conducted through Semac AS

Telenor Shared Services (TSS) is Telenor Group’s Business Support organization, delivering secure, efficient and business-critical systems, services and support to Telenor entities and employees across the globe. Our core offerings span Finance & Procurement, HR, and Enterprise IT, and are powered by over 500 highly skilled professionals located in the Nordics, Pakistan, and Portugal.

By leveraging automation, AI, cross-unit collaboration, and new technologies, we enable simplification, reliability, and high user satisfaction. Our mission is to empower Telenor Group as a whole to focus on its core business, while we deliver the backbone of operational excellence.