Do you want to turn complex data into real value for salmon farmers? We’re hiring a Customer Success Analyst

About TidalX

TidalX builds cutting-edge technology that helps salmon farmers optimize welfare, performance, and operational efficiency. Originally developed inside Google’s Moonshot Factory (X), our system combines advanced sensing, robotics, and machine learning to generate a unique stream of real-time biological, behavioral, and operational data, and our customers rely on us to translate that data into decisions that matter.

We’re growing fast in Norway and need analytical, driven people who thrive in ambiguous, high-speed environments.

Role Overview

We are hiring a Customer Success Analyst to help transform TidalX’s data into actionable insights for farmers and into concrete improvements for our product.

This is a hybrid role blending data analysis, customer-facing work, and commercial problem-solving. Think of it as a Senior Associate / Manager profile from consulting, but applied to aquaculture and cutting-edge farming technology.

Location: Bergen or Sunnmøre (preferred), or Norway-based remote with regular site visits.

You will work closely with Customer Success Managers, Engineers, Product, and our customers to:

• Identify what the data is telling us

• Diagnose anomalies or deviation cases

• Present insights clearly and persuasively

• Contribute to customer meetings and strategic account work

• Support the continuous improvement of TidalX’s product and analytics stack

What You’ll Do

Data & Insights

• Analyze biological, operational, and behavioral data generated by Tidal units

• Build clear narratives and insight summaries for customers (weekly, monthly, or ad-hoc)

• Investigate and resolve data deviation cases in collaboration with engineering

• Support Product with data-driven feature requests, prototypes, and prioritization

Customer Success Support

• Participate in customer meetings, workshops, and strategic reviews

• Prepare meeting materials, summaries, and follow-up actions

• Help quantify the value customers receive from TidalX

• Translate customer needs into data-backed recommendations

Internal Collaboration

• Work cross-functionally with product, engineering, biology, and field teams

• Contribute to internal dashboards, metrics, and insight frameworks

• Help improve how TidalX presents data across all customer touchpoints

Who You Are

• Strong analytical skills; comfortable working with real-world operational data

• Able to turn complex information into simple, valuable insights

• Confident communicator who enjoys interacting with customers

• Curious, proactive, and energized by fast-growth environments

• Comfortable with ambiguity and self-directed work

• A team player who likes solving problems together

Preferred Background

• Experience from analytics, customer success,  management consulting, or a similar field (typically 2–5 years)

• Degree in business, engineering, marine biology, statistics/mathematics, data science, or related fields

• Familiarity with aquaculture is a huge plus, but not required

• Solid Excel/Sheets skills

• Basic experience with SQL and BI tools

• Some coding experience is a plus, but not required

• Strong slide-writing and business communication skills

• Comfortable working in both English and Norwegian (written and spoken)

We encourage you to apply even if you don’t meet every single requirement - problem-solving ability, curiosity, and analytical acumen matter most.

What We Offer

• A front-row seat to transforming aquaculture with cutting-edge tech

• A role with both analytical depth and customer-facing responsibility

• Fast learning, real ownership, and influence on product direction

• A collaborative team passionate about solving hard, meaningful problems

• Competitive compensation and opportunities for growth as TidalX scales

If you have questions about the position, please contact:

Preben Imset Matre
Customer Solutions and Analysis Lead
+47 977 98 114

Anders Fossøy
General Manager, Norway
+47 951 55 027

Tidal is an innovative company spun out of Alphabet’s X, The Moonshot Factory. We develop advanced underwater technology and intelligent camera systems for autonomous feeding, improved fish welfare, biomass monitoring, and sea lice control in aquaculture. Our vision is to combine artificial intelligence with precise data to help farmers make better decisions, strengthen fish welfare, and drive more sustainable growth.