Make an impact with Laerdal!

Make a difference with Laerdal where immersive technology transforms healthcare quality and education across the globe. With over 2,200 colleagues, join a team where collaboration and engagement are prioritized in helping save one million more lives, every year, by 2030.

About the job
Achieving this ambitious mission requires us to become more strategic, more data-informed, and more effective in how we build, scale, and operate our interconnected ecosystem of products. 
A crucial part of this ecosystem is our Resusci Quality Improvement (RQI) portfolio, a mission-driven joint venture between the American Heart Association and Laerdal Medical.  
RQI is transforming how resuscitation training is delivered, helping healthcare organizations improve competence, confidence, and readiness so that more people receive high-quality lifesaving care when it matters most. 
The role of Product Operations Manager - RQI, based in Stavanger, Norway, is a crucial role focused on helping our RQI Product Area operate with more clarity, better insight, stronger alignment, and higher execution quality. 
This role is part of Laerdal Medical’s Product Operations & Enablement team reporting to the Vice-President of Ops - and fully dedicated to the RQI product area.  
You will work closely with RQI product leaders, product managers, engineering and design leaders, commercial stakeholders, and other functions across the joint venture and Laerdal Medical to strengthen how we make product decisions, run our operating cadence, manage priorities, use data, and scale our product organization. 
This is a strategic Product Ops role for a complex, high-impact product ecosystem serving a large and mission-critical market. 
You will be part of operationalizing one of the biggest business model disruptions in our industry and of our time, leading Product Ops for an ecosystem that serves millions of users.  

Key responsibilities include:

As Product Operations Manager for RQI, you will help the RQI product organization operate with more clarity, insight, and execution discipline. 

You will:

• Lead and continuously improve Product Operations for the RQI product area, under the guidance of the VP Product Ops and VP of Product RQI/Alliance 

• Help operationalize RQI’s product strategy into clearer priorities via Objectives and KPIs, operating rhythms, and artifacts  

• Improve visibility and transparency across product initiatives, priorities, risks, dependencies, and progress 

• Support better product decision-making through relevant product, customer, financial, and operational data 

• Design and improve key operating cadences to foster alignment amongst teams, leaders, and stakeholders 

• Help product teams and leaders define, track, and act on the right metrics and KPIs 

• Work closely with the VP of Product Ops to create practical tools, templates, dashboards, and processes that make product work easier and more scalable in the context of RQI 

• Identify operational challenges and design solutions to address them  

• Help build and lead a modern, world-class Product Operations capability tailored to RQI’s context and needs 

Profile we are looking for

• Strong systems and first‑principles thinker, with a passion for Ops, change and transformation, and continuous improvement 

• Understanding of how successful SaaS tech companies work  and operate 

• Experience working in complex technology environments with multi-team and stakeholder dependencies 

• Experience working in a Product Operating Model context 

• Proven strong execution and problem-solving skills 

• Highly curious and on top of latest and greatest trends on Product Ops and how to leverage AI in an Ops context 

• Trusted communicator with excellent written and verbal communication skills 
  Product Ops experience is a bonus 

• Strong business acumen, with the ability to connect product decisions, priorities, and metrics to customer value, growth, and financial outcomes 

What we offer:

•  Interesting and meaningful work contributing to our mission

•  Opportunities for personal and professional growth

•  A great, diverse, inclusive, and international work environment

•  Innovative and forward-thinking technology

•  Competitive compensation and benefits package

•  Flexible work arrangements, an extensive wellbeing program with social, cultural and sports activities and benefits such as discounted public transport, wardrobe with towel service, company cabins, and more.

For questions about the position, please contact Afonso Franco, at Afonso.Franco@laerdal.com

Ready to apply?
Please register your application by 30.06.26.

We look forward to hearing from you!

Please note that we use Semac background checks in our recruitment process.