Customer Success Intern – E-commerce & Performance Marketing

Customer Onboarding Intern @ Marketer.com

Oslo (Tjuvholmen) | Start: ASAP

6-month paid internship with opportunity for full-time role

Start your career in SaaS, e-commerce, and digital marketing

Marketer.com is scaling fast, and we're looking for a Customer Onboarding Intern to join our Customer Success team.

This role is ideal for someone who is passionate about e-commerce and digital marketing, enjoys customer contact, and wants to grow into a more senior Customer Success Manager role over time.

The internship runs for 6 months, with a clear ambition to convert the right candidate into a full-time position with a significant salary increase.

What you'll do
As a Customer Success Intern, your focus is on helping existing customers get the most out of Marketer.com. You will:

• Work directly with customers to solve real problems across analytics, creative, and campaign management

• Support customers using the Marketer.com app, as well as key performance marketing tools including:

  • Shopify

  • Meta Ads

  • Google Ads

  • Google Analytics 4

  • Google Merchant Center

• Drive upsell opportunities and help customers expand their use of the platform

• Collect positive feedback and reviews from happy customers

• Make sure customers renew their subscriptions

• Escalate technical or complex issues to senior team members when needed

• Document customer feedback, recurring issues, and product insights for the team

You'll work closely with experienced Customer Success Managers and gain hands-on exposure to real e-commerce businesses and paid media setups. Expect to build domain knowledge fast, because you'll be exposed to new data points and real problems every single day.

You're likely a good fit if you:

• Are comfortable speaking with customers on calls and video meetings

• Have experience from high-volume customer-facing roles (hospitality, retail, customer support, reception)

• Communicate clearly and confidently in English (Norwegian is a plus)

• Are structured, reliable, and good at following through

• Enjoy helping people and solving problems calmly

• Are ready to work in an incredibly fast-paced, dynamic, and ever-changing start-up environment

You also have a genuine interest in:

• E-commerce and online businesses

• Shopify and SaaS tools

• Digital marketing and paid advertising (Meta, Google)

Bonus (not required):

• Experience with Shopify stores

• Exposure to Meta Ads, Google Ads, or analytics tools

• Online courses, side projects, or experience in performance marketing

Growth & opportunity
This internship is designed as a launchpad. During the 6 months, you'll:

• Build strong customer communication skills in a SaaS environment

• Learn how performance marketing works in practice across Meta and Google

• Develop deep product, platform, and industry knowledge

• Get real ownership over customer relationships and outcomes

For the right candidate, this role transitions into a full-time Customer Success Manager position with expanded responsibility, a meaningful increase in compensation, and potentially the opportunity to work from our US office in San Francisco or New York.

What we offer

• A real, hands-on role in a fast-growing SaaS company

• Clear ownership and responsibility from day one

• Structured learning and close collaboration with senior team members

• A collaborative, ambitious, and friendly work environment

• Modern office at Tjuvholmen, Oslo (gym and canteen)

• MacBook and the tools you need to do great work

• A paid internship with strong learning value and clear career upside.

Marketer.com is an AI-powered marketing solution built for e-commerce brands in the Shopify ecosystem. We help brands optimize marketing spend, improve ROAS, and automate advertising decisions — without needing agencies or large internal marketing teams.

Our main commercial focus is the US market, with rapid growth across Canada, the UK, Australia, and the Nordics. As part of the Vergence Group, we benefit from deep experience across multiple high-growth technology companies.