Join PIE Systems as Counter Staff at Oslo Airport

As Counter Staff, you will be the face of PIE VAT at Oslo Airport, playing a crucial role in enhancing the travel experience for international travelers by assisting with VAT refund processing.

Your efforts will ensure a smooth, efficient, and friendly customer experience, directly contributing to our reputation and customer satisfaction.

You will collaborate closely with the Counter Manager and a dedicated team, supporting daily operations and handling customer interactions. This role offers a unique opportunity to learn from experienced professionals while maintaining high service and compliance standards in a dynamic airport environment. You will work in shifts, including weekends and holidays, to accommodate the airport's operational hours.

Key Responsibilities

Customer Service & Counter Operations

• Assist travelers with VAT refund processing, ensuring accuracy and compliance.

• Verify documentation and support basic inspection of goods when required.

• Deliver a professional, efficient, and friendly customer experience.

• Answer customer questions and guide them through the refund process.

• Handle basic inquiries via email or support tools when needed.

Operational Support

• Support daily counter operations to ensure smooth workflow and minimal wait times.

• Follow established procedures and service standards set by the Counter Manager.

• Help maintain a clean, organized, and fully operational counter environment.

• Assist during peak hours to manage high customer volumes effectively.

Team Collaboration

• Work closely with the Counter Manager and team to ensure consistent service delivery.

• Provide feedback on customer interactions and potential process improvements.

• Participate in training and onboarding programs.

What We’re Looking For

We seek individuals who are passionate about customer service and thrive in a fast-paced environment.

Experience

• Essential: Experience in a customer-facing role (retail, hospitality, travel, or similar).

• Preferred: Experience working with international customers.

• Preferred: Experience in airport, retail, or VAT/tax-free services.

Skills & Mindset

• Strong customer service and communication skills.

• Detail-oriented and able to follow processes accurately.

• Friendly, approachable, and service-minded.

• Able to work in a fast-paced, high-traffic environment.

• Reliable, flexible, and a strong team player.

• Comfortable using digital tools and systems.

Languages

• Fluent in English and Norwegian (written and spoken).

• Additional languages (e.g., German, Mandarin, or other European languages) are a plus.

Why Join PIE?

• Be part of launching and operating a new service at a major international airport.

• Join a fast-growing, international fintech company with opportunities for career advancement, such as moving into supervisory roles or specialized training in VAT services.

• Gain valuable experience in a dynamic, customer-facing role with comprehensive training programs, including workshops and mentorship.

• Work in a diverse and energetic team environment that values work-life balance.

PIE Systems is a fast-growing fintech company transforming the $70B+ tax-free shopping industry.

Our digital VAT refund platform replaces outdated, paper-based processes with a seamless and automated experience for both tourists and merchants.

Founded in Copenhagen, PIE operates across Europe and Japan with a global team.

Oslo Airport Gardermoen is a key location in our continued European expansion.