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Role Overview

The Service Quality Manager at NOV is responsible for driving reliability, performance, and service quality across our drilling technology product lines, with a primary focus on wired and electronic tool systems.

Based in Norway, this role partners closely with engineering, operations, and field teams to ensure high-quality service delivery, minimize downtime, and implement continuous improvement initiatives across the full service lifecycle.

This is a hands-on, high-impact role where you will actively shape processes, lead failure investigations, and improve overall operational performance in a growing and evolving environment.

Key Responsibilities

• Ensure service quality standards are consistently met across operations

• Monitor and improve the reliability of wired, e-tool, and downhole systems

• Lead failure investigations, including root cause analysis, and drive corrective and preventive actions

• Support field teams with job planning, tool readiness, and post-job performance analysis

• Track service quality KPIs and prepare regular performance reports

• Collaborate with engineering and operations teams to enhance tool performance and reduce downtime

• Maintain accurate documentation related to failures, maintenance, and service quality processes

• Contribute to continuous improvement initiatives, audits, and process development

Minimum Qualifications

• Bachelor’s degree in Mechanical, Petroleum, Electrical Engineering, or a related field

• 3–7 years of experience in the oil & gas industry, preferably within drilling technology

• Strong understanding of drilling processes and service quality principles

• Experience in failure analysis, root cause investigations, and corrective action implementation

• Analytical mindset with the ability to interpret data and drive improvements

Nice to have:

• Hands-on experience with downhole tools, wired tools, MWD, LWD, or other electronic measurement systems

• Experience working in service, repair, or maintenance workshop environments for drilling tools

• Knowledge of rotary shouldered connections and inspection requirements (DS-1 / NS-1 standards)

• Familiarity with service quality or maintenance systems (e.g., JDE, iTrax, Intelex, TAT, Jira)

• Experience with reliability methodologies such as RCA, FMEA, or statistical analysis

What We Offer

• Pension scheme

• Subsidized canteen facilities

• A social and collaborative work environment

• Opportunity to work on major international energy projects

We are committed to promoting diversity and equal opportunities. We therefore encourage all qualified candidates to apply – regardless of gender, age, cultural background, disability, or belief.

Join our Global Family: 

We offer an inspiring place to work with great opportunities to develop your skills and the opportunity to work with the brightest minds in the oil and gas industry. You will become part of a professional culture where we work together in teams with other dedicated professionals to achieve common goals. 

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. NOV powers the industry that powers the world. Visit www.nov.com for more information. Powers the industry that powers the world. Visit www.nov.com for more information.