Commercial Operations Manager

Reach Beyond!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

The Commercial Operations Manager will be responsible for the administration, governance process, support and co-ordination of the sale processes for customers bids, tenders, RFP’s, RFI’s and prequalification documentation.  The Commercial Operations Manager will work independently with both internal and external stakeholders in the completion of the above processes. In addition, this person will be responsible for maintaining the administration requirements of the local sales function including the company CRM, sales document storage and retention and development of internal bid documentation. Success in this position will be measured by timely submission of bids and tenders that have moved through the governance and gating process and the accuracy of both the CRM and commercial records.

1. Develop and execute commercial departmental processes and management systems to ensure alignment with corporate policies and procedures.

2. Act as the primary contact to the customer and internally for the tender process.

3. Manage the tender/proposal process from the initiation to the final submission including contract handover.

4. Respond to Customers requests in compliance with corporate guidelines and within customer’s required timelines. 

5. Proactively collaborate with various departments and subject matter experts such as Legal, Risk Management, Tax, Finance, Operations, and Technical Services during a bid process for development of a comprehensive response in compliance with customer requested scope.

6. Support Financial Planning & Analysis in the preparation of costing models to meet revenue guidelines as mandated by the corporate business plan.

7. Manage customer leads and opportunities in the CRM System to ensure accuracy of regional opportunity pipeline to facilitate revenue forecasting and budgeting.

8. Responsible for the communication of general information by producing and distributing a variety of reports / communiqués to internal and external customers such as contract summaries and tender approval presentations.  

9. Manage a large volume of conventional and electronic information including template documentation; costing information and contracts, ensuring information meets audit standards.

10. Communicate effectively with all levels of internal/external stakeholders regarding tenders, contracts, and current negotiations.

11. In support of professional development, manage two customer accounts, under mentorship of the Commercial Director, in the pursuit of new sales conversions.

12. Ensure compliance with all regulatory requirements for health, safety and environment within the department.

May perform other duties as assigned.

• Bachelor’s Degree or Diploma in Business Administration, Economics or Commerce or equivalent industry experience.

• Minimum of 3 years of experience within a Business Development, Sales and Customer Service environment experience required.

• Experience in the aviation industry with application to business development, sales, contract administration and/or marketing desirable.

• Sales experience in a national and international Oil and Gas Industry an asset.

• Proficiency with Microsoft Office Suite required.

• Strong verbal and written communication skills strongly required.

• Sufficient working knowledge of contract terms and conditions an asset.

• Ability to negotiate effectively with a variety of internal and external customers.

• High level of numerical analysis skills and the ability to articulate clear conclusions and recommendations an asset.

• Ability to handle complex issues and provide recommendations for solutions.

• Ability to multitask in a rapidly changing, fast-paced, high volume environment.

• Ability to work independently with limited supervision and as a part of a highly-interactive team.

• Ability to manage multiple projects while maintaining a high degree of accuracy and attention to detail.