Are you our new Retail Operations Manager?

Are you our new Retail Operations Manager?

Are you ready to turn your passion for the outdoors into a career? Join Norrøna on an exciting journey as our new Retail Operations Manager!

Founded in 1929, Norrøna has been family-owned and operated ever since. For nearly a century, we’ve been dedicated to crafting the world’s greatest outdoor products—enabling people to push boundaries and connect with nature at its rawest.

Our mission is to create the world’s greatest outdoor products and offer unique adventures through responsible business. Guided by our vision—"Welcome to nature"—we design innovative, high-performance equipment for skiers, climbers, and explorers, while actively working to protect the wild places we love.

At Norrøna, you’ll grow in a passionate and innovation-driven culture where curiosity, testing, learning, and even failing are embraced as part of the process. We believe that attention to detail is essential in our pursuit of the highest quality—and we never stop striving to improve.

About the role

As Retail Operations Manager at Norrøna, you hold overall responsibility for developing and governing scalable, standardized retail operations across all stores. You ensure a single source of truth and consistent execution of processes, and act as the functional owner and super user of POS, time management, and other critical retail systems.

You have end-to-end accountability for retail operational processes, including buying, forecasting, replenishment, and product flow. You drive operational excellence by defining clear standards, ensuring disciplined implementation, and continuously optimizing performance across the retail organization.

The role plays a key part in strengthening profitability and enabling growth through automation, digitalization, and structured ways of working—maintaining premium quality while improving efficiency. The Retail Operations Manager will be part of Norrøna Head Quarter with all support functions centralized, and will report to the Retail Director.

Main responsibilities

Retail Leadership and Store Operations

• All documentation of processes in Retail
• That users know and execute the processes in retail
• Monitoring deviations from the processes
• Lead store management and ensure efficient, consistent, and high-quality operations across all stores
• Monitor performance and KPIs, driving actions that improve sales, service, and profitability
• Responsible for teaching the organisation how to execute processes and use systems
  

Operational Processes

• Responsible for the retail operational handbook, covering all processes of retail operations
• Develop, document, and optimize routines, standards, and ways of working
• Drive change management and ensure successful implementation of initiatives (POS, reporting, scheduling, payment solutions and more)

Cross-functional Collaboration and Strategic Development

• Work closely with Wholesale, Logistics, Accounting, HR, and Digital to deliver a unified retail operation
• Contribute to the development of retail strategy and long-term operational improvements

Qualifications

• Higher degree in business administration, retail management, supply chain management or finance
• Minimum 5 years of relevant experience within retail operations, supply chain, or business process management
• Proven experience in driving process improvements, standardization, and scalability in a multi-store environment
• Strong proficiency with POS systems, scheduling tools, payment solutions, and modern digital/AI-based tools
• Solid industry understanding and a genuine interest in retail, consumer behavior, and the outdoor industry
• Excellent communication skills in both Norwegian and English (required)
  
  

We believe you will succeed in this role if you

• Create structure and get things done – you turn plans into action.
• Understands what drives profitability in retail – and makes decisions accordingly.
• Leads change with confidence and clarity – and brings people with you.
• Think analytically and work systematically with improvement.
  
  

Why this is a great opportunity

• Join a premium outdoor brand with the goal of being the most responsible actor in the industry
• Friendly and social work environment
• Competitive insurance benefits, and a solid pension scheme
• Additional perks, including access to our company cabin at Beitostølen and discounts on Norrøna products

Place of work, our newly renovated premises at Lysaker - Norrøna House

Ready to embark on this adventure? Apply now and become a part of Norrøna's exciting journey!

Start date: As soon as possible

Application deadline: 22.03.26. Qualified candidates will be contacted on an ongoing basis

Please use our application portal, as we do not accept applications sent via email or other channels