Technical Specialist – Premium Automotive Brand (Volvo Cars Norway)

MSX International is a global, industry-leading provider of consulting and business process outsourcing to the automotive sector, with over 5,000 employees worldwide. In the Nordics, our team of more than 110 experts supports leading car manufacturers with high-quality services and measurable results.

We are investing heavily in digitalization and new technologies to strengthen our position as a key partner to the automotive industry in a rapidly changing landscape. Thanks to our focus on development and quality, we work with most major car manufacturers and have received numerous awards for our work with premium brands such as Volvo.

For Volvo Cars Norway in Oslo, we are now looking for a Technical Specialist to join our Customer Service Operations organization.

Are you an experienced Volvo technician who enjoys problem-solving, explaining complex issues, and working closely with different parts of an organization? Do you want to move from a purely workshop-focused role into a more strategic, cross-functional technical position for a premium brand?

As a Technical Specialist, you will be the local technical expert for Volvo Cars Norway. You will handle a wide range of technical questions from the internal organization – for example from marketing, customer care, or other departments – and either provide clear answers yourself or coordinate with other technical stakeholders to secure the right solution.

Key Responsibilities

• Act as the local technical specialist for Volvo Cars Norway, answering and/or facilitating responses to technical questions from internal stakeholders (e.g., marketing, customer service, and other departments).

• Translate complex technical issues into clear, understandable explanations for non-technical colleagues.

• Prepare and deliver technical presentations and inputs to internal meetings, campaigns, and projects.

• Support the Customer Service Operations function with technical insight for customer-related cases and initiatives.

• Liaise with technical experts, engineering teams, and other Volvo stakeholders to gather accurate and timely information.

• Contribute to continuous improvement of internal processes, documentation, and knowledge sharing related to technical topics.

• Stay up to date on Volvo products, systems, and technologies, including electrification and connectivity.

• Document recurring issues and suggested solutions to help build a robust internal knowledge base.

Must-have technical profile

• Volvo Technical Level 4

• 5+ years of experience as a Volvo technician at an authorized workshop or equivalent environment.

• Solid understanding of modern vehicle systems, diagnostics, and repair processes.

• Very good computer skills, including diagnostic systems, online tools, and MS Office (especially PowerPoint and Excel).

Language skills

• Fluent in Norwegian and English (spoken and written).

Soft skills

• Excellent communication skills – able to adapt your message to different audiences (from technicians to marketing and management).

• Strong presentation skills – comfortable explaining complex technical topics in a clear and engaging way.

• Analytical, structured, and solution-oriented, with high attention to detail.

• Service-minded, collaborative, and able to build strong relationships across departments.

• Self-driven and proactive, with the ability to prioritize and handle multiple requests.

This is full-time role based in the Oslo area. We offer collective agreement, wellness allowance and the chance to grow in an international company.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Repair Optimization & Compliance

• Learning Solutions

• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.