We're hiring a skilled On-Site IT Support Technician in Oslo Area. Are you the one?

We are looking for a motivated and service-oriented On-Site Support (OSS) Technician L1/L2 to join our team in Oslo. You will provide technical support to end users, ensuring smooth daily operations in a dynamic and multicultural environment. You will work Monday to Friday, 08:00 - 16:00 and will report directly to your supervisor in France & Portugal.

Your responsibilities:

• Provide Level 1 and Level 2 on-site technical support for hardware, software, and workplace services
• Manage incidents and service requests through Jira and other ticketing systems
• Troubleshoot and resolve issues related to laptops, desktops, peripherals, and office IT equipment
• Perform user and access management tasks within Active Directory
• Support meeting rooms, videoconferencing systems, and basic network/printing issues
• Prepare and deploy IT equipment (imaging, configuration, replacements)
• Ensure all requests are properly documented, prioritized, and escalated when necessary
• Maintain a high level of customer satisfaction in a fast-paced, international environment
• Collaborate closely with remote support teams in France and Portugal
  

Your qualifications:

• Proven experience as a Level 1/Level 2 support technician
• Strong knowledge of Jira or similar ticketing tools
• Hands-on experience with Windows environments, AD, and end-user devices
• Excellent communication skills in English; local language proficiency is a plus
• Customer-focused, organized, and able to work autonomously

We offer you:

• The opportunity to work in a modern IT environment with a strong drive to innovate technologically
• An exciting position in the heart of one of the biggest media and tech companies in Norway
• Great team with broad knowledge in collaborative tools
• Plenty of challenges and opportunities
• Part of a global Service Desk team with great colleagues
• Exciting challenges as well as opportunities
• Personal development plan
• Involvement in different projects