Global Support Manager

SEAONICS will lead our customers efficiently and safely to the next level of intelligent, electrified handling and lifting solutions. In this way, we assist our customers in becoming the best in the world for sustainable exploration, development, and harvesting of the ocean space.

The company is growing, and we are constantly looking for people with a curious nature and courage. At SEAONICS, you will become part of a competent and highly specialized team that works across disciplines to deliver world-leading technology and exceptional customer experiences.

We are now strengthening our global Aftermarket organization and looking for a Global Support Manager who will play a key role in ensuring reliable 24/7 customer support, driving technical excellence, and developing a commercially strong support offering. If you are motivated by global coordination, problem-solving, and creating value for customers, you may be the next key contributor to our team.

Duties and responsibilities

• Lead, build and develop our global 24/7 technical support operations at company locations (1st–3rd line, Norway, Poland & Vietnam), ensuring strong KPI performance, structured case management, escalation handling, and effective remote diagnostics.
• Maintain and improve support tools and systems for case handling, reporting, and knowledge sharing, while driving continuous improvement based on service data, customer feedback, and operational trends.
• Provide structured field insights to Engineering, R&D, and Product teams, and contribute to commercial service offerings such as SLAs, remote support packages, and extended warranties.
• Oversee global warranty and spare parts processes, including case validation, documentation, customer communication, order handling, and coordination with Supply Chain and Logistics.
• Collaborate with Sales and Service leadership to align support deliverables with commercial expectations, and manage budgets for support operations and spare parts readiness.
• Lead, mentor, and further develop the global support engineering team with clear roles, goals, and performance expectations.
• This position requires periodic travel to customers, partners, and SEONCIS locations.

Qualifications

• Bachelor’s degree in Engineering, Technical Management, or equivalent; Master’s is an advantage.
• Experience from global technical support, service operations, or similar leadership roles.
• Strong understanding of support workflows, warranty handling, and spare parts logistics.
• Commercial awareness and experience working directly with customers and service offerings.
• Strong communication and coordination skills across global teams.
• Experience from maritime/offshore, industrial automation, or high-tech equipment industries is beneficial.
• Fluent in English.
  

SEAONICS works systematically for inclusion and diversity and encourage everyone to apply, even if your competence does not match 100% the above.

Personal qualities

• Customer-oriented with a strong sense of service quality.
• Structured, analytical, and able to drive continuous improvement.
• Commercially minded and able to balance cost, quality, and customer value.
• Strong leadership skills with the ability to build and motivate teams.
• Proactive, solution-oriented, and comfortable handling complex cases.
• Able to manage multiple priorities and coordinate across regions.
• Collaborative mindset with strong cross-functional communication skills

We can offer

• Positive working environment with challenging tasks in an exciting and international team
• Opportunities for learning and personal development
• Flexible work hours and competitive conditions
• Company health services
• Good pension and insurance agreements

SEAONICS and VARD recognizes the importance of having fun at work, this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like 'walk and talk' during lunch hours, fjord cruises, cooking lessons, go karting, football practices and wine tasting, just to name a few.

With the right blend of fun, expertise and hard work, we are creating ships for the future. Join us!

With its head office in Ålesund on the west coast of Norway, SEAONICS offers customers the benefit of its experience from one of the world's longest and most extreme coastlines.

 Our mission is to make critical maritime lifting and handling solutions even smarter, more efficient and profitable through specialized knowledge and advanced technology.