Customer Service Agent

Working at Mercell
At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

We are looking for a Customer Service Agent, located in Norway (Oslo).

As a Customer Service Agent you will be part of the Customer Service team in Oslo and report to Rune Johansen, the Team Lead of Customer Service Norway and Sweden.

Customer Service is the last step in our customer journey. The team help our customers with everything from technical questions to how public tendering and e-procurement work. We take our time and make sure to stay with the customer until they are satisfied. This means that we are daily in contact with internal stakeholders seeking knowledge, giving feedback, reporting potential bugs etc.

As the ideal candidate for this role, you have a strong passion for achieving high customer satisfaction and giving our customers the best possible experience. You have a positive and flexible attitude to change and see it as an opportunity for development, both as an individual and as an employee.

We also see the following qualities as important to thrive and evolve in this role:

• Customer minded and great communicator with empathy and positive attitude
• Calm, patient and detail oriented
• Enjoys to wok in a dynamic environment with tight deadlines
• Curious and fast learner
  
  

Core Responsibilities

• Communicate with our customers via phone calls in Telavox or our ticketing system Jira
• Provide excellent support and guidance to our customers in our online platforms
• Contribute to a great collaboration in the team in Norway and across borders on knowledge sharing and best practices sharing
• Be proactive in helping decrease the amount of incoming calls and tickets by creating articles, educating our customers and always staying one step ahead of the market trends.
• Other similar Customer Service-activities

Required Qualifications

• Proven experience in customer service or customer related roles
• Fluent in Norwegian and English, both written and spoken
• Strong digital literacy skills and proven ability to navigate within unfamiliar software
• Solid understanding of confidentiality and other professional codes of conduct

Preferred Qualifications

• Having experience with public tendering and e-procurement is a strong plus
  
  

Start date: As soon as possible
Duration: Full time
Working style: Hybrid remote
Location: Oslo, Norway
Application Deadline: 31.05.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Rune Johansen, Head of Customer Service Norway/Sweden:

Phone: +47 90830828
Email: rujo@mercell.com

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.