Join Our Team as a Customer Support Specialist

At Optio, we're on a mission to revolutionize the fintech industry with our trailblazing SaaS platform, and we are looking for responsible and ambitious people to take charge of our customer support department in a part-time position (2-3 days a week). There are also opportunities to work part time until you finish your studies.

About Optio 🚀

We are a leading FinTech company, headquartered in Oslo, with expanding operations across Europe. Our cutting-edge SaaS platform simplifies equity management for companies, helping them motivate and reward their talent effectively. Our clients range from fast-growing scale-ups like Easee and Tibber to established enterprises like Telia, Bang & Olufson, and Tryg. Our culture is defined by collaboration, transparency, and a commitment to excellence. We value our people highly, and are dedicated to creating an environment where everyone can succeed.

Role Overview ☕

As our Customer Support Specialist, you will be the first point of contact for our users, playing a key role in ensuring their success and satisfaction with our platform. You'll resolve queries, troubleshoot issues, and provide insightful feedback to our development team to help improve our product. This role is perfect for someone who thrives in a fast-paced environment and is committed to creating meaningful, lasting relationships with customers. You will work extensively in our CRM (HubSpot) and our support system, Zendesk.

Who Are We Looking For? 🤩

We are looking for an individual with a passion for customer service. You should be a problem-solver, a fantastic communicator, and be comfortable working with technology. You like to create and maintain structure and have an analytical approach to everything you do.

We also envision that you are ambitious, entrepreneurial and can
easily collaborate with others across departments, personalities, and
countries as the role will have many contact areas both internally and
externally.

Responsibilities 📈

As our next Customer Support Specialist, you will run the support for our Optio brand and do the following:

• • Manage incoming calls, emails, and web/chat inquiries according to Optio standards.
  • Provide support and appropriate solutions to customer queries related to technical issues and system functionality and ensuring follow-up until resolution.
  • Manage, edit, and grow our help center and resource pages.
  • Host online training sessions and participate in client meetings.
  • Be the expert who helps colleagues in need.
  • Be the voice of the customer in our internal development work.
  • Develop over time and potentially move into our Customer Success team.
    
    

Qualifications 🤩

To succeed in this role, we believe that:

• • You have excellent communication skills in English and Norwegian with any additional language being a big plus.
  • You are structured with big data sets, but also able to think and react quickly when needed to solve customer queries.
  • You are coachable and enjoy working with and learning from colleagues.
  • You enjoy a challenge and will be persistent in the face of adversity.
  • Experience with HubSpot and Zendesk is a plus but not a requirement.  

What we offer ✅

• An inspiring work environment with like-minded people and help Optio to build a fantastic support team.
• Competitive compensation.
• Great career opportunities where Optio always seek to promote internally rather than recruit externally when possible.
• Possibility to dictate your own responsibilities over time.
• Flexibility to work remotely when needed.
• A great and international environment with a focus on personal growth.