Technical Support Specialist

We are strengthening our dedicated Customer Support team to look after our clients. The Technical Support Specialist's mission is to provide a helping hand to our customers, who are shipping companies operating globally around the clock.

About The Job

As a Customer Support Specialist, you provide technical support through creative problem-solving and a thorough knowledge of how Dualog works. You will be part of a dynamic and skilled team currently operating from Norway and Singapore that is well-reputed to deliver exceptional support to our customers globally, both on ships and onshore. You cooperate with our internal and external stakeholders, such as developers, captains onboard the ships, and industry partners. The primary delivery is Customer Success.

What you will do

• Provide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email. (Training will be provided)
• Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.
• Collaborate internally on projects and special deliveries
• Support the team's primary delivery: Customer Success!

What we are looking for

Key Requirements:

• Diplomas/Bachelor's degrees holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• Basic fundamentals and troubleshooting in networking, operating systems, hardware, and email protocols.
• Strong passion for technology
• Excellent analytical and problem-solving skills
• Excellent decision-making ability in both team and individually
• Exceptional oral and written communication skills in English and Norwegian are essential
• Passionate about working with customers and finding solutions that make their goals possible
• Self-motivated and eager to learn
• You deliver that little extra when required in an exciting and hectic work environment

Preferred Qualifications:

• Experience in customer-facing technical support
• Strong experience and troubleshooting in networking, operating systems, hardware, and email protocols
• Familiarity with maritime satellite communication and the shipping industry

Location:

• Tromsø, Norway
• Oslo, Norway
• (Remote can also be considered)

Travel required: 0-10%