Fraud Team Leader - Nordic role

The Fraud Team Leader has a critical role in helping Santander Consumer Bank to fulfill its legal and regulatory obligations when it comes to Fraud activities. The Team Leader provides leadership and strategic directions to how the team manages its Fraud investigation and and cooperates with external parties such as FSA, law enforcement, regulators, Police and other Banks. The position is key to streamlining and creating efficiencies for Fraud strategy, Fraud prevention, and Fraud Investigations in the Bank.

Areas of responsibility

The role will have a strategic, analytical, and people management focus and the Fraud Team Leader will independently take the initiative and drive process improvements for investigations and increase cross-border collaboration in the workforce and ensure that the Fraud Analysts and Fraud Prevention Specialist have the right and updated competencies for their roles to reduce fraud across all products.

You will manage the Fraud team located across the Nordic geographies and have the responsibility for executing the designed strategy. You will provide leadership and a Nordic strategic mindset in how the team can use data analysis to better prevent financial crime by better understanding customer behavior and habits and secure robust controls of data. The team will drive the analysis to better understand our customers – their behaviors and habits.

The tasks will include, but not be limited to the following:

• Apply to the Fraud Center of Excellence strategy, methodologies, frameworks, and procedures for Santander to prevent Fraud risks

• Secure that strategic setup maximizes the efficiencies and synergies across the products and cross-country teams

• Deliver Fraud forecast

• Drive Fraud improvement

• Ensure that input from the Fraud Analysts and Fraud Prevention Specialists are analyzed and used to adjust or introduce new rules for preventing fraud

• Provide in-depth fraud losses analysis to identify trends and reasons behind the results, and suggest potential improvement

• Deliver forecast for Fraud losses and be involved in the Fraud Budget work

• Drive the strategy and execution of improvement and innovation initiatives within Fraud

• Ensure the establishment and execution of common policies and procedures for the processing of FSA/authority's requests
• Ensure common routines for Investigation work with Fraud are in place across countries and followed by the local teams
• Define and enforce a common way of working on payment defaults
• Support the team in internal Fraud investigations

• Actively collaborate with RISK, Collections, and Commercial to reduce the fraud risk within the Bank and keep our losses as low as possible.

• Actively provide fraud awareness training to the whole Bank

• Create robust training for the organization that is continuously updated

• Coordinate continuous assessment of existing frameworks and procedures, methodologies

• Deliver on fraud report requirements related to Basel II and to HQ (ORI Reporting –OP Risk Indicators)

• Supporting and assisting in bank-level risk assessments/investigations

• Keep track of changes in regulation, law, guidelines, and other regulatory updates, assess their impact on one Bank’s processes, policies, and frameworks, and drive implementation of required, adjustments and changes

• Build a strong Fraud team and encourage people to keep track of the latest news and developments in the Fraud area, including regulations, and actively seek other training opportunities to increase their expertise within the area

• Ensure that the Fraud team is not product-focused and there is sufficient coverage and expertise across all geographies

• Strong integrity/ethics – to ensure all processes are compliant and follow International and local Banking Regulations and guidelines
• True role model for Santander’s value platform
• Strategic thinker and proactively identifying opportunities
• Risk awareness when it comes to Financial Crime
• Organized, collaborative, structured, result oriented, and curious
• Highly independent, innovative, and proactive in taking the initiative
• Passionate about preventing Fraud and upholding Santander’s reputation as a responsible bank
• Thrives in a dynamic and changing environment
• Possess a high social IQ and ability to easily connect and build trust among colleagues across all levels
• Excels in taking the lead and building a strong team
• Ability to manage multiple stakeholders and difficult relationships
• Calm under pressure
• Willingness to travel

Skills

• In-depth knowledge of Fraud and other banking regulations and how they are interpreted across the Nordics
• Excellent communication and presentation skills as the role will require work with local authorities & Financial Investigation Unit/Police
• Expert knowledge in the consumer banking business and current Fraud trends
• Has a strategic mindset
• High quantitative and analytical competence
• Expert knowledge in the consumer banking business and current market trends
• Ability to manage multiple high-priority issues/deliverables at the same time
• Strong people and time management skills
• Proven leadership skills
• Ability to work across functions and organizational boundaries
• Fluent (written/spoken) in English and one of the Nordic languages

Experience

• 7 - 10 years working experience in Financial Crime area
• +3 years working experience in a managerial position within banking industry
• Established and proven experience in Fraud Investigation processes and requirements
• Proven experience working in the Nordic countries
• Solid understanding and working experience with banking regulations

Education

• Bachelor’s Degree in economics, Law, or another related field. Relevant experience can compensate for missing degree
• Holding certification in Financial Crime Prevention is considered an advantage

We offer

• A corporate culture that is professional and dynamic, yet informal
• An excellent and rapidly growing team with highly competent, dedicated, and friendly co-workers
• A competitive salary and compensation package
• Traveling will be required

We are conducting ongoing interviews and the job ad will be closed when the right candidates are selected.

For more information about the position, contact the hiring Head of Function – Rikke Lisbeth Hartvich