We are looking for Head of Quality and Support in Norway

The Business Operations and Core Solutions division within the Business Area Private oversees numerous back-office functions for the Private sector, including underwriting and support, core system development, credit control, and tasks related to risk and quality. This could be likened to an "engine room" that ensures the smooth operation of our Private business. The unit is comprised of five Nordic functions: Medical underwriting, Core Solutions, Quality and Support, Credit Control, and IAM, collectively employing over 150 individuals dedicated to delivering high-quality services to our internal and external customers.

About the Role Head of Quality and Support Norway

In this managerial position, you will be responsible for the development and coaching of your team, which include 17 specialists and a team leader located in four different cities. Your responsibility is to ensure that the team achieve the objective of providing the best service to our internal customers while maintaining a customer-centric approach. Your role involves actively participating in and driving the development and simplification of processes with a focus on Best Practices. You will also ensure the execution of activities that uphold the quality of our operations across all portfolios within If Insurance AS. The ideal candidate is analytical, a people person, able to maintain an overarching perspective, and dive deep when necessary.

About the Team

The team you will lead is responsible for ensuring high quality, compliance to our guidelines and business procedures, handling payments, implementing profitability measures, and providing expert support to our colleagues. This ensures they have the best framework to support our customers. We constantly strive to develop our working methods and routines.

As a leader of this team, you will be part of a Nordic management team in Quality and Support that includes country managers from Finland and Sweden. Our work atmosphere is open, relaxed, and allows for humor – we take great pride in creating a positive and open environment.

We Offer

We have high expectations of our employees, just as we expect them to have high expectations of us as an employer. Here are some benefits of working at If: 

• This role offers the opportunity to develop both personally and professionally through If’s leadership development programs and other training.
• An inclusive work environment where everyone is welcome.
• Career and development opportunities in the largest insurance company in the Nordics. Social activities, as well as a highly skilled professional environment.
• The possibility of a hybrid workplace. A health-promoting workplace with, for example, a wellness allowance and various sports activities.
• Excellent insurance benefits.
• A weekly workout hour.
• High pension savings.

Who Are You?

You have a genuine passion for leading and developing people, with at least 5 years of leadership experience in the Financial Sector. You have the ability to create a safe environment that brings high satisfaction and motivation among employees, and you enjoy helping your team members succeed in achieving their goals. You are positive, energetic, and driven, with the ability to encourage improvement and energize others, complemented by a good sense of humor that contributes to our strong culture.

You also possess the following qualities: 

• Experience in achieving results in a complex organizational and technical setup.
• A structured and result-oriented approach to work.
• A business mindset with a strong orientation towards results and solutions.
• The ability to build strong relationships to ensure effective collaboration.
• The ability to easily build trust among various stakeholder groups.
• Fluency in English and Norwegian, both spoken and written.
• Significant experience in the insurance industry or a willingness to learn more.
• Experience working for a Nordic company or the desire to challenge yourself with this experience.

Customer orientation is, of course, embedded in everything you do. 

Additional Facts and Recruitment Process

Application deadline: Screening and interviewing will begin immediately. If you find this role appealing, we encourage you to apply as soon as possible.

The deadline for applications is the 3th of May.

To apply for the position, please attach both your CV and a personal letter.

Work location: Vækerø, Oslo.

Traveling: Since the team is located in Trondheim, Vækerø, Grimstad, and Sarpsborg, and the Quality and Support organization is Nordic, some traveling is required.

If you have any questions, please contact: Victor Sivertsen, VISI Consulting, at phone 41523456/victor@visic.no

We use Semac to background check final candidates. In addition to references, candidates can also be checked via the internet and social media, to the extent it is allowed by local legislation.