Allweiler AS searching for Marine Aftermarket & Service Manager, Norway

Primary Responsibilities

• Leadership of local Aftermarket and Service team (Technical Sales, Customer Service, repair workshop, field service & claim management)
• Develop and implement the growth strategy for aftermarket products and services, aligned with global aftermarket strategy
• Identify growth opportunities and business process improvements in co-operation with the global Aftermarket organization and Business Development
• Improve the local/regional aftermarket organization and processes to meet customer expectations and exceed market benchmark for its key functions: from quotation, order management, to service and claim management
• Drive proactive aftermarket sales (spare parts, replacement pumps, field service, service agreement, major overhauls etc.)
• Manage the aftersales service team to provide responsive on-site technical services, work closely with key accounts, channel partners and OEM’s in solving claims, expand service partner network and plan & execute vessel commissioning
• Monitor and drive monthly management KPIs to deliver business result and ensure customer satisfaction

Requirements

• At least 8 years of experience in aftermarket business in relevant industry – preferably in Marine business
• Proven managerial experiences
• BS required, prefer to major in Engineering and/or Business
• Strong customer centricity and problem-solving skills
• Proven commercial and negotiation skills
• Good communication and networking skills
• Fluent spoken and written Norwegian and English

We can offer

• A job with high level of freedom under responsibility
• You will work towards clear quantifiable goals but will be able to influence ways and tools to get there
• Good development opportunities
• Extensive trainings
• Flexible working hours
• An attractive remuneration package
• A company pension scheme