Utløpt

GlobalConnect is strengthening the team with a Senior Manager

Arbeidsgiver: GlobalConnect AS
Stillingstittel: Senior Customer Experience Manager
Frist: As soon as possible
Ansettelsesform: Fast

GlobalConnect has embarked on a journey to become a truly customer centric company. As a (Senior) Customer Experience Manager in our B2B Norway business area you will be key in driving this change through insightful analysis and hands on improvement work in close interaction with our business units.
Your main responsibility will be to design and develop a market leading end-to-end customer experience within a given customer segment, through mapping of customer journeys, assessment of customer satisfaction measures and identification and implementation of improvement opportunities. You will be coaching the B2B organization in using customer feedback and insights to deliver on our customer experience strategy and ambitions, establish customer driven continuous improvement processes and help build a strong customer centric culture.
If you have a combination of customer obsession, hands on experience from customer driven change and a critical eye trained to deliver superior experiences, please apply.

RESPONSIBILITIES AND TASKS

Act as a customer satisfaction evangelist, driving cultural change through constantly preaching our customer agenda across the organization
Build a deep understanding of what drives customer satisfaction through synthesis and analysis of NPS and touchpoint survey data
Facilitate cross-functional customer journey mapping workshops to identify pain points, opportunities, and digital possibilities
Lead implementation of key initiatives
Engage with local and global business units to identify and champion improvement initiatives
Facilitate further development of our customer satisfaction strategy & roadmap, performance measures and appropriate tracking to ensure our objectives are met

DESIRED SKILLS AND QUALIFICATIONS
To be successful we believe you have a Masters degree, a minimum of 5 years of relevant experience, and;

Have a strong desire to understand customer feedback to develop insights and make it actionable
Have experience from process and service design, customer journey mapping and design thinking
Are a team-player who believes in collaboration to achieve superior results
Have strong analytical skills, attention to detail and willingness to get your hands dirty
Have strong communication skills with the ability to influence others on all organizational levels
Works structured and systematically, great at storytelling and creating presentations with impact
Always strive to do things in a smarter and more efficient way in order to deliver results

If you have any questions about the position, please contact Lasse Virik (+47 908 95 437), Christine Finset (+47 920 10 731) or Katrine Nygaard (+47 922 24 010) . All inquiries are handled confidentially.

Deadline for application: As soon as possible

Sektor: Privat
Lederkategori: Leder
Sted: Snarøyveien 36, 1364 Fornebu
Bransje: IT,; Telekommunikasjon
Stillingsfunksjon: Rådgivning,; Konsulent