Front Office Manager

Does the challenge of running our show make your heart beat faster? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in?

Then why not come and join us at the Radisson Blu Hotel & Conference Center, Oslo Alna to Make Every Moment Matter for our guests!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Your role is to lead our Front Office Team! This includes the responsibility for achieving guest satisfaction through managing and leading the Front Office operation, overseeing, and participating in the prompt and courteous check in and check out of guests and creating an environment built on teamwork.

As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:

• Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Develops and implements plans where front office initiatives & hotel targets are achieved
• Leads and manages the front office team, fostering a culture of growth, development and performance within the department
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Establishes and delivers an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements:

• Proven experience in a similar role within a quality environment
• Strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Quality focused
• Strong communication skills
• Fluent in a Scandinavian language as well as English, both oral and written
• Experience working with Norwegian labor law

At the Radisson Blu Hotel & Conference Center, Oslo Alna, we are one team who together create memorable moments for our guests.

Come join us and Make Every Moment Matter!