Quality Manager - Proserv Norge AS

Role Synopsis

The Quality Manager is a senior position within Proserv Norway/ Trondheim facilities. The role covers quality requirements and compliance for both Stavanger and Trondheim locations in Norway. The role can be fulfilled in either locations and will report directly to the local location GM. However, there is also an equal responsibility to the other location, for which the GM is an indirect report.

The role must ensure development and compliance for all internal, customer and industry Quality standards by engaging with teams at all levels.

Quality Manager will coordinate with all departments within Proserv Norge AS, with the Operational Improvement Director within the Proserv Global Operations organization. The role will also share and support to other global sites, outside Norway, when requested.

Key Accountabilities (includes, but not limited to the following)

• Responsible for overall Quality conformance, Operational Improvement activities and the Business Management System
• Lead the planning and implementation of Business Management System
• Implement and manage local and global changes to achieve continuous improvements 
• Support migration of standardized documentation to the Global BMS
• Provide direction and support to management teams, project teams and in new work within the tendering processes
• Regularly monitor and report on progress and KPIs/Objectives of the Quality to relevant stakeholders
• Support and guide organization with trend analyses on Quality and Improvement systems
• Ensure Quality focus in all work processes and provide necessary support to departments
• Support the General Managers with annual Management Review according to ISO 9001 standard
• Plan, facilitate and support Notified Bodies audits
• Schedule and facilitate internal Quality audits according to relevant standards / requirements
• Schedule and facilitate/participate in audits with sub-vendors
• Client relations management, including facilitation of client audits and findings
• Support and guide on compliance to actual standards (ISO, Norsok. API, etc.)
• Support, guide, training and review Non-Conformance Reporting (NCR), Root Cause Analysis (RCA), and Opportunities For Improvement (OFI)
• Revise and maintain the QA handbook for Proserv Norway

Qualifications

Education

·        Qualification in Quality Management

·        Knowledge of both theoretical and practical aspects of Quality management

·        Knowledge of Quality management / Lean / Six Sigma techniques and tools

Experience

·        Direct work experience in Quality management capacity

·        Direct work experience with actual standards in line with business

·        Direct work experience with Quality management / Lean / Six Sigma / problem solving techniques and tools

·        Presentation and communication skills to large groups, professionals and business leaders

Skills and Personal Qualities

·        Excellent planning and organizing skills

·        Technical skills

·        Communication skills, written and oral, Norwegian and English

• Problem solving oriented

·        Customer relations proficiency and required to assist with customer visits

·        Team building and motivational skills

·        Adaptable

·        Sense of urgency

·        Critical thinking and sound judgment qualities

• Result oriented and service minded
• Work unsupervised, and take responsibility for effectiveness of own work related to staff at all levels
• Respond effectively to demands of a high and varied workload, and changing job priorities

·        Driving licence is required

QHSE Responsibilities

·        Demonstrate a personal commitment to Quality, Health, Safety and the Environment

·        Apply Proserv, and where appropriate Client Company’s, Quality, Health, Safety & Environment Policies and Safety Management Systems

·        Supporting the Site and Senior Leadership to promote a culture of continuous improvement, and lead by example to ensure company goals are achieved and exceeded