Norwegian Speaking Product Specialist

Roche Diagnostics
Product Specialist

We are recruiting for a Norwegian-speaking Product Specialist to join our Regional Customer Support Centre in the UK or remotely from Norway. This role is to provide application and scientific support for products from HIVD, Roche Molecular Systems or Tissue Diagnostics business areas for our customers in the UK and Norway.

The Regional Customer Support Centre is a remote Support role handling Customer and employee enquiries via the phone or in written form. In addition to people and troubleshooting complex issues The role also includes a variety of support activities including customer training, information and knowledge transfer and on site activities supporting technical support and sales personnel.

Who Are you?

You are somebody that strives under pressure and has a troubleshooting mind. The ideal candidate will hold a degree level qualification in Biomedical Science or an equivalent scientific degree and several years ' experience in the diagnostic industry or hospital environment.

You are motivated by exceeding customer expectations, and instilling knowledge. Self-Motivated, you are full of initiative, taking ownership and pride in your work. Customer focused, you will be capable of working with minimum supervision and manage your time effectively.

You will be expected to either relocate within a commutable distance from Burgess Hill (West Sussex), or work remotely from the offices in Norway.

 Familiarity with Roche products and instrumentation used in clinical diagnostics or research departments would be advantageous.

What will you do? 

You will be responsible for primarily telephone-based customer service support across our diagnostic and analytical systems and for supporting key customers in laboratories and hospitals. You will develop strong relationships with Roche customers, field staff and global divisions, and provide sustainable solutions for complex support cases by driving results and a first-class service for our customers.

What will we offer?

We will offer you a competitive salary package and first class industry recognised product training program. The training programs will be designed to develop you as a person and a recognised valuable source of information for our customers.

This role is due to commence in December 2019.

Om arbeidsgiveren

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
We are Roche.

Charles Avenue, Burgess Hill, West Sussex, England, RH15 9RY Storbritannia
Farmasi og legemiddel,
Kjemisk industri,
Medisinsk utstyr og rekvisita
Mekanikk og installasjon,
Teknisk service


telefon, customer service, biomedical science, problem solving, instrumentation

Spørsmål om stillingen

Stephnie Farr
Talent Acquisition Specialist

Charles Avenue, Burgess Hill, West Sussex, England, RH15 9RY Storbritannia


FINN-kode 158212281
Sist endret 31. okt. 2019 21:40

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