Director Customer Operations Columbus Norway

As Director of Customer Operations Columbus Norway, you will be responsible for building, developing, and running the Customer Operations business line in Columbus Norway. The business line works across Application Management and Infrastructure Management services focused around core business applications in the ERP, CRM etc. Columbus expects significant growth in this area, both with existing and new clients based on a global service offering delivered by local and global teams in conjunction. You will report to the Business Unit Executive of Columbus Norway with a dotted line to Columbus Corporate VP of Global Customer Operations

Commercial responsibility

• Responsible for the profit and loss of the Customer Operations line of business in Columbus Norway
• Proactively drive pipeline building and close customer deals in close collaboration with Columbus Norway Sales organization
• Approval of quotes and contracts for Customer Operations deliveries
• Support the launch of global services into Columbus Norway in collaboration with Marketing & Sales
• Personally engage in larger customer cases, during sales and as sponsor during delivery

Deliver High Quality Services 

• Represent Customer Operations Norway and work with developing and maintaining global best practices in delivery methodology
• Develop Service Delivery Management profession across the different service/technology areas in Customer Operations
• Build a strong team of consultants to deliver services in different areas
• Provide leadership and direction to the Customer Operations team
• Understand and support corporate strategies and the impact on the Services delivery team

Develop Line of Business in Columbus

• Assume responsibility for selected global initiatives on behalf of the leadership team of Global Customer Operations
• Active contribution to business development and planning the Global Customer Operations leadership team with colleagues from more than 10 countries

Preferred profile and primary requirements

• A strong commercial manager with extensive profit-loss responsibility in an operations/consultancy business
• Experience with application and infrastructure management in ERP, CRM and Cloud environments
• Solid experience with ITIL framework as process framework for service delivery and development
• Language proficiency: Fluency in Norwegian or at least one Scandinavian language. Excellent written and verbal communication skills in English
• Excellent interpersonal and communication skills, oral as well as written
• Business development
• Stakeholder management
• Solution oriented, pro-active leader who sees challenges as opportunities
• A master’s level degree 

Arbeidssted Oslo eller Bergen med oppstart så snart som mulig. Søknad og CV sendes asap til Human Resources Director Heidi Nygjelten heny@columbusglobal.com. Spørsmål til stillingen kan rettes til Business Unit Executive Lars Helge Sandvik-Jacobsen, telefon 988 70 870. Alle søknader blir behandlet konfidensielt.