Senior Service Designer-Patient Care Programs Team

Senior Service Designer
Patient Care Programs Team

About the Patient Care Business Unit and the Programs Team:
Medical errors are believed to be the cause of more than 250.000 deaths per
year in higher resource countries. In the Patient Care Business Unit our focus is to
support simulation based education for Health Care Practitioners and students.
4 years ago we set a 2020 goal of helping save an additional 50.000 lives per year
by improved patient safety.

In the Program Team we design, implement, and support solutions and activities
that are not achievable with single products or transactions. Programs are closely
integrated in the Customer’s operation, and is often designed in collaboration
with an expert partner.

The components in a Program could include advanced Patient Simulators, screen
based e-learning and simulations, and supporting Services. As a Service Designer
you will work closely with Customers and Program Managers and you will be
responsible of the overall user experience of the programs.

What you will do:

• Conduct User Research to deeply understand user needs within the field of
  Health Care clinical organisations and students in health care related programs.
• Visualize and communicate findings and insights to the development team.
• Design, prototype, develop and specify the complete user experience of our
  Patient Care programs.
• Plan, perform and document design validation activities.

About you:

You probably have master’s degree within service design, interaction design,
or industrial design, and at least 5 years of relevant work experience.
Longer work experience may compensate for the formal level of education.

• Profound insight and experience in all aspects of design methodology
• Good abilities in understanding user needs and transferring them into
  actionable tasks
• Enthusiasm for creating the best possible holistic user experiences
• Strong visualization and communication skills
• Experience in planning and execution of user tests and product / services validation
• Good prototyping skills (physical and digital) is a plus
• Experience from the education or health care sector will be an advantage but
  not a requirement
• Fluent English, written and spoken.

You will work in a diverse multi-cultural environment with people across
continents. You will be expected to travel about 50% of the time.
Laerdal offers a competitive work package and benefits.

If you have questions related to the position, please contact;
Tom Guthormsen (Program Director – Patient Care) tom.guthormsen@laerdal.com or
Frederik Hansen (Service Design Manager) frederik.hansen@laerdal.com

Your applications including CV and design project examples / portfolio should be sent
to HR@laerdal.no, «Design» within August 11 2017.Start date: As soon as possible.