Customer Operations Representative Nordics

Customer Operations Representative Nordics

KEY OBJECTIVES

In this position you will have the opportunity to influence and develop one of Norway’s most internationally known and recognised consumer brands.

As part of our professional, multi-national team you will hold a variety of challenging tasks servicing our Scandinavian wholesale and B2B customers.

You will be the Key person in the Orderbook management, delivery coordination and aftersales processes.

There will be a close working relationship with the Sales teams to offer the best service to our customers in all business units – Sports, WorkWear and Musto.

KEY RESPONSIBILITIES:

SERVICE EXCELLENCE

1. Customer Service Excellence: Ensure first-class customer orientated advice and service to Helly Hansen wholesale and B2b customers within the assigned region. Assist with our product deliveries, prices, discounts, after sales checks, campaigns and other service-related questions.
   
   
2. Team: develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Excellence standards and the business objectives.
   
   
3. Support: provide support and assistance to colleagues within the whole HH company.
   
   
4. Cross Functional: Work with local sales, Finance, logistics and other cross functional teams across the company exchanging information and making decisions together, to ensure best possible solution towards our customers.

OPERATIONS

Orderbook Management

• Support, follow up and help on Order Entry
• Check terms and discounts according to seasonal deadlines
• Monitor product availability and possible delays.
• Communicate with customer accounts and sales teams about possible changes that affect orders
• Ensure orders are released on time to meet customers needs
• Reconciliation of returns, chargebacks, reclamations and exceptions
• Support monthly Forecast process and active follow up of shipping targets
  
  

SKILLS / PERSONAL QUALITIES

As a member of the Customer Operations Team, it is required to have an excellent approach servicing our customers, be a positive influence in the team and excel in the daily assignments.

Service:

Passionate about Brands and products

Excellent communication written and verbal

Patience and Empathy

Tenacity – not taking the shortcut

Team:

Team player

Positive and helpful attitude

Good in taking initiative

Operations:

Computer literate

Structured and detail oriented

Efficiency mindset

EXPERIENCES / QUALIFICATIONS

• Working experience in a Customer Service environment is an advantage
• Understanding the needs of customers and being able to turn complaint into positive experience
• Computer literate, experience in ERP systems is a plus
• Fluency in Norwegian and English is a must and in one of the other Scandinavian languages is a big plus

WE OFFER

Dynamic, creative and international environment

Inclusive and helpful team

A culture of empowerment and ownership

Fantastic office location with newly renovated facilities – centrally in Oslo

Thorough support and training

START

Application is ONLY accepted in portal (due to personal data protection rules) and not later than August 13th 2025.

Start would be as soon as possible.

Questions can be directed to: Evelin.hio at hellyhansen.com