Jos ymmärrät tämän lauseen, saatat olla etsimämme henkilö!

Join our Finnish team as a Customer Advisor! We are a team with a high level of openness and good atmosphere, where collaboration is characterized by a great dedication to our customers and colleagues. Together, we strive to enhance customer satisfaction by sharing knowledge and working collaboratively.

We serve customers from several different countries. Therefore, our team is divided into different responsibilities; Denmark, Sweden, Finland, Norway, Spain, and Germany.

In 2023, we were on the podium in an award for the best customer service conducted by the Norwegian Customer Service Index. They have no jury, so it is our customers who have provided feedback, and we are among the top three in the category "Best Customer Service - Bank"!

Would you like to help us maintain our top position in the future too?

About the role:

We assist all our customers with various questions about their customer relationship. You will help and guide our customers via telephone, email, and chat. In this position, you will gain good insight into our products, how the bank operates, and become adept at creating good customer experiences. It will also require collaboration with other departments to solve our customers' various challenges.

Main tasks:

• Responding to our Finnish customer inquiries in all channels (phone - email - chat)
• Outgoing calls
• Customer service and follow-up of new and existing customers
• Provide customers with guidance and information about our products and services
• Be a driver for increased self-service
• 
  
• We are looking for someone who:
• Can communicate clearly both in writing and orally in Finnish and English. German, Spanish, or one of the other Nordic languages is a plus.
• You can demonstrate good system understanding and good data skills

To thrive and perform well in the role, we believe that you need to be:

We believe you will succeed and thrive in this role if you know what it takes to create a fantastic customer experience. You are good at adapting and building relationships, and you are not stressed by a fast pace or a demanding customer conversation. You enjoy having the telephone as a work tool and are reliable, structured, and efficient without compromising quality. It is also an advantage if you have decent numerical understanding.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:

Start: As soon as possible

Location: Snarøyveien 36, Fornebu

Form of employment: Full-time

Working hours: Hybrid office and flexible hours. Core hours between 9-15.

Take the chance and join us on a developing journey with us at the bank with big heart and fast pace.

What happens when you have submitted your application?

The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. Typically, you can expect two interviews before reference and background checks. You can read more about how our recruitment process works in the FAQ.

If you have any questions or concerns about the position, please contact Mathilde (Talent Acquisition Partner) at mws@banknorwegian.no.

We look forward to receiving your application!

Nordax Bank protects your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave.