Customer Success Manager - Vessel Insight

Are you inspired by people, the incredible possibilities technology holds, and an exciting growth journey in the green shift?
Then join us at Kongsberg Digital, where we are driven by creating a better tomorrow for people, organisations, and society!

We are looking for a gamechanger who can transform the ordinary into the exceptional.
A gamechanger for us is more than just a job title; it's an attitude and a mindset that drives us to push boundaries, inspire changes, create new opportunities, and rewrite the rules.

About Us

At Kongsberg Digital, we are a frontrunner in digital transformation, playing an important part in sustainable solutions within the maritime, energy, and utilities industries.
We are revolutionising industries with our powerful blend of data science, technological advancements, and deep domain expertise. As a market leader, we have achieved remarkable growth. Now, we are embarking on the next exciting phase of our journey, where our commitment to creating a better tomorrow will guide us toward even greater accomplishments.

Become part of our diverse team of over 1,100 talented individuals representing 33 nationalities with a global presence united by a shared vision. Join us and contribute to a team that thrives on diversity, collaboration, and collective growth.

Responsibilities:

• Manage a portfolio of customers and adhere to our Customer Success lifecycle & prioritization.
• Report on set KPIs for your portfolio
• Focus on Customer Satisfaction, to reduce churn, and work towards Order Income targets set for portfolio.
• Build strong trust-based relationships with users and customer sponsors, often at the Vice President and C-suite level.
• Represent the voice of the customer to provide input into every core product, marketing, and sales process.
• Provide Insights to customers to ensure that they get the most of our services.
• Be the driving force in the adoption of applications towards the clients.
• Create Quotes and interact close with the growth team.
• Be the company’s internal collaborating team and make sure we work close with all of teams around us.
• Pipeline and opportunity reporting
• Proactive engagement towards customers with a focus to increase revenue and sustain a long-term business relationship.

Requirements:

We are looking for someone who:

• Has Experience working in a software company on a Customer Support/Customer Success or Sales position.
• Preferably have experience in maritime industry as a superintendent, vessel/fleet manager or experience sailing as an officer onboard.
• Is outgoing and with a great collaborative and proactive mindset

...and you might also have some of the below:

• Analytical mindset strong problem-solving skills.
• Thrive to discuss and meet clients and solve their challenges.
• Be a gamechanger to the team and KDI.
• Be part of a great team and contribute with self-experience to the KDI culture.

There will be expected regional and international travelling (at least once a month) for this position.

Why settle for the ordinary when you can be part of the extraordinary?

• Where you will have the opportunity to work alongside industry experts, thought leaders, and innovative minds who are passionate about driving change.
• Where you will foster a culture of creativity, collaboration, and continuous learning.
• Where you will reshape the norms and build a future where everyone can thrive and excel.
• Where you can be part of our game changing culture where we believe in empowering our employees to unleash their full potential and make a meaningful impact.
• Where you can be part of our commitment to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.
  

Diversity & Inclusion:
At Kongsberg Digital, we celebrate diversity and strive for inclusivity. We strongly believe that different perspectives and backgrounds drive innovation and contribute to our success. We actively promote a culture of inclusiveness that values and respects every individual, providing equal opportunities for all our employees. Together, we will create a workplace where every game-changing employee can shine and seize equal opportunities.

Application process:
If you're ready to be a game changer in the pursuit of creating a better tomorrow, seize this opportunity! Submit your resume and a compelling cover letter that showcases your relevant experience and articulates why joining us at Kongsberg Digital excites you.

[Note to Recruitment Agencies:]

KDI occasionally partners with recruiting agencies for specific roles. To ensure compliance we work with a limited number of preferred suppliers who follow an agreed process for vetting and representing KDI in the external market. KDI will not accept unsolicited candidates or be liable to pay associated fees unless terms are agreed with our Procurement team prior to any work being carried out.