Are you our new Machine Learning Support Engineer?
- Arbeidsgiver
- Boost.ai
- Stillingstittel
- Machine Learning Support Engineer
- Frist
- 18.05.2024
- Ansettelsesform
- Fast
- Launching more than 500 virtual agents in EMEA and North America that automate millions of interactions every year.
- Recognition by Gartner in their Magic Quadrant for Enterprise Conversational AI Platforms.
- Establishing partnerships with leading firms like Deloitte, Accenture, KPMG, and more.
- Achieving ISO 27001 & 27701 certification.
About the role:
As a Machine Learning Support Engineer, you will play a crucial role in optimizing our internal processes, allowing other team members to focus their efforts on development work. Your tasks will revolve around monitoring system performance, maintaining our automated test systems, and handling technical customer support via our ticketing platform. You will act as an essential bridge between our customers and the ML team, ensuring smooth communication and efficient issue resolution.
Key Responsibilities:
- Support ML Team: Assist the ML team by creating datasets for training and testing, as well as developing tools to evaluate algorithms, thereby contributing to the enhancement of our machine learning projects.
- Ticket Management: Take ownership of tickets by addressing customer inquiries, facilitating discussions, and providing technical assistance. You'll ensure that all tickets contain the necessary information, debug and reproduce minor issues, and escalate complex problems to other team members when needed.
- Automated Test Systems: Oversee and maintain the automated test systems to ensure they're functioning optimally, identifying and addressing any issues that arise.
- Sentry Monitoring: Keep an eye on Sentry for new issues, promptly fixing or reporting any findings to the Machine Learning (ML) team to ensure quick resolution.
Please feel free to apply even if you do not tick all the boxes.
Requirements:
- Education & Experience: Relevant degree in Computer Science, Engineering, or a related field. Proven experience in engineering or support engineering roles, preferably with exposure to machine learning projects.
- Technical Skills: Strong technical capabilities. Experience with Python development and automated testing, and ability to troubleshoot and resolve technical issues efficiently.
- Communication Skills: Excellent communication abilities to seamlessly interface between customers, internal customer success people, and our ML team members.
- Team Player: Ability to collaborate effectively with both technical and non-technical team members to achieve common goals.
What’s in it for you?
- An engaging work environment with people who share a common mindset; to deliver a world-class product in a brand new, up-and-coming industry.
- Challenging, varied and engaging work tasks.
- Room and encouragement to be independent and innovative.
- In-house gym (Stavanger) and other benefits.
Sounds good?
Please submit your application using the appropriate form - we’re looking forward to hearing from you and what you can bring to our company!
Please note:
- During the recruitment process, we interview the appropriate candidates quickly and continuously - until we find the right candidate. We recommend that you submit your application as soon as possible.
- The position requires being able to work on-premise in Oslo orStavanger, Norway.
- Sektor
- Privat
- Sted
- 0152 Oslo
- Bransje
- IT - programvare
- Stillingsfunksjon
- IT utvikling / AI / Maskinlæring
Spørsmål om stillingen
- Kontaktperson
- Peter Leupi
- Stillingstittel
- Chief Data Scientist
Følg firma
175 følger dette firmaet
0152 Oslo