Power Internatinal is looking for an Operational Analytic & Tech Manager

Arbeidsgiver: Power International AS
Stillingstittel: Operational Analytic & Tech Manager
Frist: 01.05.2024
Ansettelsesform: Fast

Join our journey as our new

Operational Analytic & Tech Manager in Nordic customer Service ?

About the position

As the leading electronics retailer in the Nordic region, growth isn't just a buzzword; it's the heartbeat of our company, and it pulses directly into our customer service departments. Customer service is a playground for the ambitious and the daring, and we offer more than just a role. We invite you on a mission for involvement, empowerment, and a career saga that will be sung for generations.

Are you the hero we've been waiting for? As the Operational Analytic & Tech Manager in Nordic Customer Service, your missions will include:

Take charge of developing our customer service systems, shaping the future of customer interactions.
Demonstrate a desire to master Excel, PowerApps and BI datasets, elevating our analytical capabilities.
Support and take a higher lead on our operations teams throughout the Nordic region, orchestrating excellence at every stage and ensuring our effort and efficiency meet break even on the cost side.
Cultivate robust collaboration within the customer service management team, seeking key insights at all operational levels and keeping our fingers on the pulse of our customers.
Become the key person responsible for and contact for analysing customer service data, reporting, and tech support, transforming data into actionable insights so that we can make solid decisions.
Work with our development team to establish innovative customer service initiatives and tools for both customer service internally and for our customers, where tech must go hand in hand with convenience and efficiency.
Use your skill in English to bridge communication across borders, connecting our diverse teams.

Ready to Shape the Future of Customer Service?

Your next career move is more than a step, it's a jump towards transforming customer service. As our operational analytical and tech manager, you'll lead transformative changes and drive our vision forward with your insights.
Seize the chance to redefine customer service standards within the retail industry. You're not just contributing to our story—you're leading it. Your analytical expertise will mark you as a key leader, where your initiative and leadership skills are vital. We're searching for someone eager to leave a mark, brave in sharing innovative ideas, and who believes in the power of teamwork. Remember, without data, it's just another opinion.

The Practicalities

In your role as Operational Analytic & Tech Manager, you will:

Operate across our Nordic call centres in Norway, Denmark, Sweden, and Finland, with regular travel to these locations.
Receive a competitive salary that reflects your skills and experience.
Work within Power International, based at a local customer service centre, becoming a central part of the Nordic customer service management team.
This position is not just about leading, it's about setting new benchmarks and being at the pole position in the evolution of the customer service industry. Join us and turn your vision for customer service into reality!

What we offer

Opportunity to influence several hundred employees
Wages in accordance with agreement
Good staff discounts
Good opportunities for competence development
Canteen arrangement

POWER believes that inclusion and diversity is a strength, and we need employees with different skills, backgrounds, experience and perspectives to be good. We encourage everyone who is qualified to apply, regardless of age, ability and gender.

Does this sound like something to you? Then we hope you would like to join the team!

Om arbeidsgiveren

Dette er POWERPOWER er Nordens elektrogigant som utfordrer markedet med prisrobot og oppdaterte nettpriser i butikk. POWER-suksessen startet i Danmark i 2015. Senere åpnet vi i Finland og Sverige, og i 2017 kom POWER til Norge.I POWER ønsker vi alltid å ligge ett steg foran, fordi vi vet at smarte, effektive løsninger holder prisene lave, samtidig som det gir den beste handleopplevelsen for kundene.Å jobbe i POWER betyr å ta del i kulturen som består av MOT, GLEDE og BEGEISTRING. En POWER-medarbeider har MOT til å gå foran, kan GLEDE seg over kollegaenes suksess og BEGEISTRE kundene med kunnskap om teknologi.POWER Norge er et selskap eid av POWER International. POWER International eies av AWILHELMSEN AS og Dolphin Invest AS ved Øivind Tidemandsen. Det norskeide konsernet driver også POWER i Danmark, Finland og Sverige.

Nettverk: Facebook, LinkedIn, X
Sektor: Privat
Sted: Solheimveien 6-8, 1461 Lørenskog
Bransje: Elektronikk,; Annet,; Butikk og varehandel
Stillingsfunksjon: Kundeservice,; Analyse,; Produksjon